Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Benefits
A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
health benefits
Dental Insurance
Vision Insurance
Job Description
Williams-Sonoma, Inc. is a renowned retail company specializing in high-quality kitchenwares, home furnishings, and gourmet cookware. Known for its commitment to excellence, Williams-Sonoma emphasizes enhancing the quality of life for its customers by providing exceptional products and unparalleled customer service. The company’s mission focuses on putting customers at the center of everything it does and maintaining a People First culture rooted in integrity, corporate responsibility, and quality. As a prominent leader in the retail sector, Williams-Sonoma operates multiple brands and a network of stores across the country, all focused on delivering a superior shopping experience.
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Job Requirements
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to be mobile on the sales floor for extended periods of time
- Ability to operate POS system
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
- Full time associates are expected to have open availability to meet the needs of the business
- part-time flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend and two during the week
- associates must be available for annual inventory and entire holiday season
- weekend availability cannot fall on the same day
- an associate must be available on two separate days
Job Qualifications
- High school diploma or equivalent preferred
- 1-2 years of experience in a customer service role
- Proven ability to prioritize and handle multiple tasks simultaneously
- Ability to operate POS system
- Ability to be mobile on the sales floor for extended periods of time
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
- Passionate about creating lasting relationships with customers by capturing contacts, reconnecting and promoting company events and services
- Thrive in an entrepreneurial environment and constantly looking for ways to think outside-the-box
- Love to close a sale and can articulate a proven ability to exceed goals
- Know what questions to ask customers in order to understand their personal style and needs
- Succeed in a team environment, while able to work independently and manage your own
Job Duties
- Consistently keep the store energy lively and upbeat for customers and your teammates
- Engage multiple clients at the cash wrap and create a positive, lasting impression by offering personalized service
- Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, etc.
- Ensure accurate ringing and pricing of merchandise, use appropriate price overrides when necessary to charge the correct, current price of SKUs
- Manage all aspects of a customer's expectations, clearly communicating product information, care, maintenance, timeframes and delivery
- Affirm the client's purchase and offer additional merchandise suggestions to complement and complete initial selections
- Ensure client is aware of all promotions that may impact sales
- Share information and testimonials about product, in-store events and workshops that will enhance the customer experience
- Maintain visual standards and supplies of the cash wrap area
- Maximize all of the resources available to get the customer what they want and resolve any issues
- Perform other duties as assigned by management
- foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People-First Philosophy
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.