Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible work hours
Job Description
Michaels is a leading creative destination in North America, renowned for fueling the joy of creativity. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as through its online platforms Michaels.com and Michaels.ca. The Michaels Companies, Inc., also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated marketplace for handmade goods. Michaels is recognized as the best place for all things creative, providing customers with a vast range of arts and crafts supplies, custom framing services, and unique handmade products. The company... Show More
Job Requirements
- Must be at least sixteen (16) years old
- ability to stand for long periods of time
- ability to move throughout the store
- ability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves by ladder or similar equipment
- ability to perform physical tasks required in a retail store setting
- willingness to work nights, weekends, and early mornings
- compliance with federal, state, and local legal requirements
- ability to engage with customers respectfully and positively
- ability to follow Standard Operating Procedures (SOPs) and Company policies
- ability to work in a public retail setting with varying climate conditions
- ability to communicate effectively and work as part of a team
Job Qualifications
- Retail and/or customer service experience preferred
- ability to provide excellent customer service
- ability to follow company policies and procedures
- basic skills in cash handling and transactions
- strong communication and interpersonal skills
- ability to work in a team environment
- willingness to learn and adapt to new processes
- cross training in custom framing preferred
Job Duties
- Help customers shop, locate products, and provide them with solutions
- provide a fast and friendly checkout experience
- execute cash handling to standards
- engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- educate customers on the Voice of Customer (VOC) survey
- assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- participate in the truck unload, stocking, and planogram (POGs) processes
- complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery
- perform Store In Stock Optimization (SISO) and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws and requirements
- interact with others in an accepting and respectful manner
- remain positive and respectful even in difficult situations
- promote commitment to the organization’s vision and values
- project a positive image and serve as a role model for other Team Members
- cross trained in Custom Framing selling and production
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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