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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Career advancement opportunities
Job Description
Lowe's Companies, Inc. is a leading home improvement retailer in the United States, known for its wide selection of products and superior customer service. Established with the mission to provide customers with quality products and expert advice, Lowe's operates numerous stores nationwide, serving homeowners, renters, and professional contractors alike. As a large-scale retail company, Lowe's emphasizes a customer-centric approach, innovation in retail technology, and a strong commitment to inclusivity and equal opportunity in employment. Lowe's prides itself on creating a welcoming and safe environment for both customers and employees, fostering teamwork and career growth within its stores.
The r... Show More
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Job Requirements
- High school diploma or equivalent
- Ability to communicate effectively and engage with customers
- Basic proficiency with computer and retail technology
- Customer-focused attitude with strong interpersonal skills
- Ability to follow safety protocols and store policies
- Capability to operate store equipment as required
- Willingness to undergo training and obtain necessary licensure
Job Qualifications
- Less than 1 year experience using a computer including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology such as smartphones and tablets
- Less than 1 year retail experience involving product identification, sales, explaining warranties and product features, customer assistance, zone recovery, and housekeeping
- Ability to obtain sales-related licensure or registration as required by law
Job Duties
- Provides SMART customer service at all times through the execution of Lowe's customer service policies and programs
- Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
- Listens to and responds knowledgeably to customer and associate questions by guiding and demonstrating project walkthroughs
- Demonstrates sincere appreciation to customers to enhance the shopping experience
- Communicates information about stock, special orders, product benefits, applications, and warranty programs
- Writes customer contracts and invoices for equipment rental and tool repairs
- Cross-functionally trains in other store areas to support overall customer service
- Detects and reports signs of shoplifting, theft, and security risks promptly to management or Asset Protection
- Maintains housekeeping standards and store organization through Zone Recovery and other programs
- Ensures a safe and secure work environment by conducting safety reviews and adhering to safety protocols
- Operates store equipment such as Zebra phones, paging systems, copiers, fax machines, CCTV surveillance, key cutters, and rental tools as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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