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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Employee assistance program
Job Description
Lowe's is a renowned home improvement and appliance retail company dedicated to providing customers with top-notch products, services, and expert advice to enhance their homes. As a leading retailer in the home improvement sector, Lowe's operates hundreds of stores across the country and offers an extensive selection of building materials, tools, hardware, appliances, and garden supplies. The company prides itself on its commitment to customer satisfaction, continuous staff training, and a safe, welcoming store environment. Lowe's is not only focused on delivering great value and convenience but also on fostering a diverse and inclusive workplace where associates can thrive and... Show More
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as: identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provides smart customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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