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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Job Description
Lowe's is a leading home improvement retailer committed to providing customers with an exceptional shopping experience. Known for offering a wide variety of products ranging from appliances and tools to building materials and decor, Lowe's combines quality products with outstanding customer service to help customers complete their home improvement projects successfully. Operating thousands of stores across the United States, Lowe's prides itself on its customer-centric approach that focuses on empowering customers with knowledgeable staff, quality merchandise, and support services.
As a Retail Associate at Lowe's, you will play a critical role in ensuring customers receive SMART (Specific, Measurable, Achievable, ... Show More
As a Retail Associate at Lowe's, you will play a critical role in ensuring customers receive SMART (Specific, Measurable, Achievable, ... Show More
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Duties
- Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listen to and respond knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrate sincere appreciation to customers
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Write customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally train in other areas of the store to help deliver the best customer service
- Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection
- Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adhere to all safety requirements relevant to one’s regular job duties such as top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operate store equipment as needed depending on one specific role and department such as Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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