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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Lowe's is a leading home improvement retailer committed to providing exceptional customer experiences and high-quality products to homeowners, renters, and professional contractors alike. With over a century of industry presence, Lowe's has grown into a trusted destination for all things home improvement, ranging from building materials and tools to appliances and décor. The company's commitment to customer satisfaction, innovation, and community involvement makes it a preferred employer and a valued partner in helping customers achieve their project goals.
As a Customer Service Associate at Lowe's, you will play a pivotal role in delivering SMART (Safety, Mastery, Attitude, Respect, and Tenac... Show More
As a Customer Service Associate at Lowe's, you will play a pivotal role in delivering SMART (Safety, Mastery, Attitude, Respect, and Tenac... Show More
Job Requirements
- Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information
- Less than 1 year experience using common retail technology, such as smart phones and tablets
- Less than 1 year retail experience, performing tasks such as identifying and selling products based on customer needs
- explaining warranties, product features, and benefits
- assisting customers in locating products
- building customer relationships
- identifying and resolving customer issues
- zone recovery
- and housekeeping
- Ability to obtain sales related licensure or registration as may be required by law
Job Qualifications
- Basic computer skills
- Familiarity with common retail technology such as smart phones and tablets
- Ability to deliver excellent customer service consistently
- Knowledge of product features, warranties, and benefits
- Good communication and interpersonal skills
- Ability to work cooperatively in a team environment
- Willingness to learn and cross-train in different store departments
Job Duties
- Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
- Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
- Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walking them through projects when necessary
- Demonstrates sincere appreciation to customers
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department)
- Cross-functionally trains in other areas of the store to help deliver the best customer service
- Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
- Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
- Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
- Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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