Job Overview
Employment Type
Full-time
Seasonal
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible schedule
Ability to cross-train
Free admission to Lake Compounce and all Palace Entertainment parks on your days off
invitations to exclusive company-sponsored employee events throughout the season
Job Description
Herschend Family Entertainment, established over 75 years ago, is the largest family-owned themed attractions company in the United States. With origins rooted in the discovery of natural wonders in the Ozark Mountains, the Herschend family transformed this early fascination into a network of 49 world-class attractions and immersive experiences. These unique destinations, ranging from amusement parks to nature-based resorts and live entertainment venues, reach diverse audiences worldwide. Herschend's mission is centered on bringing families closer together by creating memorable experiences that guests cherish and repeat for years to come. At the heart of this mission is their proprietary philosophy called... Show More
Job Requirements
- Must be at least 18 years of age to comply with Connecticut Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from work for your scheduled shift
- Ability to comply with all uniform policies
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to portray a positive, outgoing, professional attitude
- Ability to handle pressure and difficult situations with poise and finesse
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
- Ability to use office technology and equipment, such as PC, software, and copier
- Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
- Ability to follow direction, multi-task, and work as part of a team as well as independently
- Ability to stand in place for long periods of time
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to remain sedentary for extended periods of time, while using a computer
- Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds
Job Qualifications
- High school diploma, GED, or equivalent preferred
- Equivalent work experience will also be considered
- 2+ years of previous front desk or hospitality work experience
- 1+ years of supervisory and/or management experience, preferably in hospitality/hotel front line and management positions
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
Job Duties
- Supervise the daily operations of the guest experience/front desk team, the Housekeeping team, and any other assigned departments
- Lead by example, attitude, and as a representation of Lake Compounce’s core values
- Act as an approachable mentor and coach to all assigned hosts
- Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
- Become knowledgeable of performing the essential duties of all assigned front desk positions and backfill these positions when needed
- Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline
- Ensure that all required meal and other breaks are being given in accordance with Connecticut law
- Assist with team scheduling and timekeeping activities
- Greet and interact with guests in a warm, friendly, fun, and professional manner
- Maintain a neat, clean, and professional appearance
- Ensure that all guest experience hosts are consistently following all policies and procedures outlined for the front desk
- Assist in maintaining brand quality standards by investigating complaints and initiating corrective action
- Ensure a smooth check-in and check-out process for guests
- Accurately process guest payments while maintaining PCI compliance
- Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
- Quickly and expertly respond to guest issues with resolutions that may require “thinking outside the box”
- Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved
- Perform administrative tasks such as answering the phones, scanning, copying, typing and printing
- Maintain the front desk area to maintain cleanliness and a clutter-free environment
- Demonstrate a working knowledge of all services and facilities of the property
- Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
- Provide guests with insightful information about other nearby parks and properties
- Inform guests of events and activities that may be occurring during their visit
- Promptly escalate any maintenance issues or emergencies to the appropriate authorities
- All other duties assigned by leadership
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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