Seasonal Assistant Special Event Manager - (Expired Job)
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Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $25.48
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee stock purchase plan
Life insurance
Disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
Flexible spending account
Tuition Assistance
Pre-tax commuter benefits
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a renowned luxury hotel and convention center known for its exceptional hospitality services and unique event experiences. As a part of Marriott International's prestigious portfolio, Gaylord Opryland offers guests a rich blend of culture, talent, and memorable encounters, positioning itself as a leader in meetings, entertainment, and hospitality. The resort is distinguished by its grand architecture, extensive event spaces, and a commitment to providing thoughtful, big-hearted service through its dedicated team members known as STARs. These STARs are the heart of the Gaylord brand, known for their creativity, entrepreneurial... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in hospitality, event management, food and beverage, sales or marketing
- OR 2-year degree from accredited university in hospitality or related major
- 1 year experience in hospitality, event management, food and beverage, sales or marketing
- Ability to lead a team to meet goals
- Strong communication skills
- Proficiency with event software
- Ability to handle guest complaints professionally
- Capability to manage budgets and expenses
- Ability to interact with vendors
- Willingness to work full time on-site
Job Qualifications
- High school diploma or GED
- 2 years experience in hospitality, event management, food and beverage, sales or marketing
- OR 2-year degree from accredited university in hospitality or related major
- 1 year experience in hospitality, event management, food and beverage, sales or marketing
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in event management software and systems
- Ability to multitask and manage multiple priorities effectively
- Problem-solving and conflict resolution skills
- Strong organizational and time management abilities
Job Duties
- Assist in planning and execution of meetings and special events
- Assist in implementing departmental strategies
- Promote and assist in execution of all property events
- Lead team to meet and exceed daily/weekly goals including sales, attendance, guest satisfaction, safety
- Research and analyze new products, pricing and services of competition
- Assist in apprising property of all groups impacting operations
- Assist in execution of event management strategy aligned with company business strategy
- Conduct daily walk-through of banquet floors for client satisfaction and quality standards
- Learn, operate and train employees on event software systems including ticketing, retail, inventory, space usage
- Assist in developing relationships with vendors and establishing prices and service agreements
- Create opportunities to upsell during event planning
- Assist in managing controllable expenses to meet budget goals
- Manage merchandise inventory and enhance merchandise displays
- Create atmosphere exceeding guest expectations
- Set positive example for guest relations
- Interact with guests and handle feedback
- Respond to guest problems and complaints
- Empower employees to provide excellent service
- Verify employee understanding of expectations and parameters
- Strive to improve service performance
- Emphasize guest satisfaction during meetings
- Interview, select and train employees
- Appraise employee productivity for promotions
- Provide safety and security for employees and property
- Monitor attendance and record absences/tardiness
- Support supervisors in development goals
- Conduct annual performance appraisals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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