Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.45 - $28.85
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Tuition Assistance
incentive compensation
competitive salary
Job Description
Hellmann Worldwide Logistics is a prominent global logistics company with a rich history of providing high-quality freight forwarding and supply chain solutions. With a workforce of approximately 10,000 employees spread across more than 200 locations worldwide, Hellmann is recognized for its strong commitment to people, values, and innovation. The company emphasizes a culture founded on four core principles: Caring, Entrepreneurial spirit, Forward-Thinking, and Reliability. These values foster a supportive, dynamic work environment that encourages individual growth and collaboration. Joining Hellmann means becoming part of a family dedicated to shaping the future of the logistics industry, driving excellence through customer-centric service... Show More
Job Requirements
- Associate’s degree or equivalent combination of education and experience
- High school diploma or GED
- One to three years of experience in freight forwarding preferred
- Completion of industry-related courses recommended
- Strong organizational and time management skills
- Customer-focused mindset
- Ability to work under pressure and adapt to changing environments
- Proficiency in Microsoft Office
- Proficient communication skills in English
- Basic knowledge of shipping documentation and Incoterms preferred
- Ability to perform calculations related to freight rates
Job Qualifications
- Associate’s degree or equivalent combination of education and work experience
- High School Diploma or GED
- One to three years of freight forwarding industry experience preferred
- Completion of industry-related courses is an asset
- Strong organizational skills
- Effective time management and prioritization
- Customer-focused approach
- Adaptable and flexible in high-pressure environments
- Excellent interpersonal skills
- Proficient in Microsoft Office Suite including Word, Excel, PowerPoint, Email, and Internet
- Knowledge of world geography, shipping documentation, and Incoterms preferred
- Proficient written and verbal communication skills in English
- Ability to calculate freight rates, discounts, and percentages
Job Duties
- Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors
- Process shipments in compliance with company standard operating procedures and regulatory requirements
- Perform credit checks prior to arranging transportation
- Place and process customer booking requests according to service level agreements and routing guides
- Proactively schedule bookings to ensure adequate truck and vessel capacity
- Dispatch Hellmann arranged pickups or communicate information for non-Hellmann pickups
- Submit insurance purchase requests upon request
- Secure and validate all required commercial and regulatory documentation
- Ensure all addresses and contacts are entered and checked for Denied Party Screening
- Send shipping instructions to carriers prior to cut-off
- Verify and confirm additional charges such as driver waiting time, demurrage, and detention
- Enter and update all required milestone tracking events
- Create Master Agent Settlement and Profit Share Invoices
- Archive documentation and audit files for accuracy and completeness
- Communicate additional charges promptly to prevent disputed invoices
- Transfer shipments to destination office timely and handle communication with destination
- Escalate recurring carrier or vendor service issues to supervisor
- Consult with supervisor before agreeing to non-standard services or pricing
- Develop and maintain Customer Standard Operating Procedures with Account Management and Sales
- Identify and escalate client trends like volume changes
- Maintain service relations with customers, carriers, and vendors
- Monitor customer profitability and escalate to product and sales management as needed
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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