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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,900.00 - $67,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Herschend Enterprises is a renowned family-owned company that has been a pioneer in themed attractions for over 75 years. Founded by the Herschend family after their discovery of wonder in an Ozark Mountain cave, the company has grown to become the largest family-held themed attractions enterprise, operating 49 leading attractions and immersive experiences across the globe. This prestigious establishment is deeply committed to creating memorable experiences that bring families closer together by fostering joy, connection, and cherished memories. Central to their mission is the concept of Heartspitality, which unites heart and hospitality, ensuring that every guest interaction is handled with... Show More
Job Requirements
- Must be at least 18 years of age to comply with Hawaii Child Labor Laws
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Must have negative TB test results within the last 2 years
- Must have reliable transportation to and from your scheduled shift
- Ability to comply with all uniform policies
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Must possess safety-oriented mindset and understand importance of complying with all state and local food preparation and serving regulations
- Ability to interact with current and prospective guests in a warm, friendly, and professional manner
- Must be able to speak with guests directly when other restaurant leadership is not present
- Ability to handle high-pressure situations, meet constant deadlines, and coordinate multiple priorities in a dynamic environment
- Must possess strong written and verbal communication skills
- Must possess strong attention to detail and problem-solving abilities
- Previous experience with Point of Sale (POS) technology and PCI compliance a plus
- Ability to follow direction, multi-task, and work independently or as part of a team
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to remain sedentary for periods while using a computer
- Ability to withstand heat and humidity from food preparation equipment
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Job Qualifications
- No formal education requirements
- 1-2 years of previous work experience in a restaurant setting
- 1 or more years of previous supervisory experience preferred
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
- Experience with Point of Sale (POS) technology and PCI compliance a plus
- Strong written and verbal communication skills
- Strong attention to detail and problem-solving abilities
- Ability to follow direction, multi-task, and work as part of a team as well as independently
Job Duties
- Supervise the daily operations of the restaurant team and any other assigned departments
- Lead by example, attitude, and as a representation of Sea Life Park's core values
- Act as an approachable mentor and coach to all assigned team members
- Ensure professional staff appearance and uniform compliance
- Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service
- Steps in to perform any of these duties when needed
- Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
- Assist with team scheduling and timekeeping activities
- Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints
- Ensure the enforcement and compliance of all company, state, local, and other policies and procedures
- Responsible for ensuring cleanliness, sanitation, and safety of the restaurant
- Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at Sea Life Park
- Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them
- Accurately document the happenings of the restaurant and provide a written account to restaurant management
- Assist in quality control and making sure the proper standards are maintained
- Motivate and instill customer service excellence in all restaurant team members
- Inspect quality of furniture, fixtures, and equipment
- remove or report any assets that are deemed to be unsafe or broken
- Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
- Respond to all emergency situations in a calm and professional manner as needed
- Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies
- Assist with execution of catering and banquet events when necessary
- All other duties assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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