Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $41,900.00 - $67,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
Team-oriented work environment
Job Description
Herschend Enterprises is a reputable and well-established family-owned company that has been creating enchanting themed attractions and immersive experiences for over 75 years. Originating from an awe-inspiring discovery deep in an Ozark Mountain cave, the Herschend family expanded their vision beyond just a moment of wonder into a global legacy of entertainment. Today, Herschend is the largest family-held themed attractions company, boasting a portfolio of 49 leading attractions that captivate and entertain audiences on a worldwide scale. The company prides itself on maintaining a close-knit family culture while delivering world-class experiences that bring families together.
Among its diverse and exciti... Show More
Among its diverse and exciti... Show More
Job Requirements
- Must be at least 18 years of age to comply with Hawaii Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have negative TB test results within the last 2 years
- Must have reliable transportation to and from scheduled shifts
- Ability to comply with all uniform policies
- Must possess exceptional customer service skills with the ability to resolve issues positively and professionally
- Must possess a safety-oriented mindset and understand compliance with food preparation and serving regulations
- Ability to interact warmly and professionally with guests
- Must be able to speak with guests directly in the absence of restaurant leadership
- Ability to handle high-pressure situations and coordinate multiple priorities
- Strong attention to detail and problem-solving abilities
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to remain sedentary for periods while using a computer
- Ability to withstand heat and humidity from food preparation equipment
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
- Experience working in indoor restaurant settings and exposure to variable outdoor environments
- Must be willing to work in other areas of the park as needed
Job Qualifications
- 1-2 years of previous work experience in a restaurant setting
- 1+ years of previous supervisory experience preferred
- Ability to read, write, and speak fluent English
- Spanish or other bilingual language skills are a plus
- Strong written and verbal communication skills
- Exceptional customer service skills
- Ability to handle high-pressure situations and meet deadlines
- Experience with Point of Sale (POS) technology and PCI compliance is a plus
- Ability to follow directions, multi-task, and work both independently and as part of a team
Job Duties
- Supervise the daily operations of the restaurant team and any other assigned departments
- Lead by example, attitude, and as a representation of Sea Life Park's core values
- Act as an approachable mentor and coach to all assigned team members
- Ensure professional staff appearance and uniform compliance
- Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service
- Steps in to perform any of these duties, when needed
- Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
- Assist with team scheduling and timekeeping activities
- Delight each guest by delivering exceptional customer service
- Ensure the enforcement and compliance of all company, state, local, and other policies and procedures
- Responsible for ensuring cleanliness, sanitation, and safety of the restaurant
- Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards
- Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them
- Accurately document the happenings of the restaurant and provides a written account to restaurant management
- Assist in quality control and making sure the proper standards are maintained
- Motivate and instill customer service excellence in all restaurant team members
- Inspect quality of furniture, fixtures, and equipment and remove or report unsafe or broken assets
- Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
- Respond to all emergency situations in a calm and professional manner, as needed
- Properly handle, label, stock, and store products including alcohol, chemicals, and cleaning supplies
- Assist with execution of catering and banquet events, when necessary
- All other duties assigned by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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