Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Salary
Rate:
Range $59,600.00 - $109,400.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health and wellness programs
Employee financial wellness services
health benefits
insurance
flexible spending accounts
Employee assistance program
401K Program
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
Scott Dunn, part of the renowned Flight Centre Travel Group (FCTG), is a premier luxury travel operator delivering tailor-made, unforgettable vacation experiences. Established in 1986, Scott Dunn has cultivated a reputation for excellence, providing bespoke travel services to some of the world’s most exquisite destinations—from luxury ski chalets in the Alps to private safari lodges across Africa. As a global leader in luxury travel, the company is committed to impeccable service, insider knowledge, and personalized attention to every detail that ensures each guest’s journey is seamless and extraordinary. With offices and experts located worldwide, Scott Dunn connects discerning travelers with... Show More
Job Requirements
- Experience in a sales support function
- Ability to work effectively under deadlines
- Strong organizational and multitasking skills
- Attention to detail and accuracy
- Interest in luxury travel and guest services
- Positive, proactive approach
- Excellent communication skills
Job Qualifications
- Demonstrable attention to detail, ownership of accuracy
- Ability to work to deadlines and prioritize effectively
- Strong organizational skills and able to juggle multiple tasks
- Interest and understanding of luxury service and guest expectations
- Self-motivated with a proactive and positive attitude
- Genuine passion for luxury travel would be beneficial
Job Duties
- To be a core component of the team by dovetailing operational requirements with the Travel Consultant's sales responsibilities, ensuring efficiency and accuracy
- To diligently adhere to operational process and to escalate instances where this isn't being followed by the team
- Confirm all trip arrangements, supplier bookings/invoices are correct and ensure guest documentation is completed to the highest standard
- Act as a second pair of eyes, spotting discrepancies and areas for possible error
- Obtain and accurately record all required information from guests on behalf of the Travel Consultants
- To prepare and send guest documentation (electronically and via the Scott Dunn app prior to dispatch) in a timely manner
- Process refunds and cancellations in a timely manner
- Process flight tickets
- To attend supplier meetings and training to ensure total immersion in the destinations offered
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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