Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Optional earned wages access
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
Paid voting time
Job Description
Salt & Straw is a renowned ice cream company rooted in community, creativity, and the delightful craft of making exceptional ice cream. Since its inception, it has grown into a beloved destination for those seeking unique and memorable ice cream experiences. Known for its innovative flavors and commitment to quality, Salt & Straw combines classical favorites with seasonal and novel options, creating an ever-evolving menu that continuously surprises and delights its guests. The company’s dedication extends beyond just serving ice cream; it aims to build connections and inspire joy through its products, making each visit a special occasion. Salt &... Show More
Job Requirements
- high school diploma or equivalent
- valid food handlers' card required within 30 days of the start of employment or based on state or local requirement
- ability to work evenings and late nights weekends and holidays
- ability to work at least 3 shifts per week including 2 closing shifts
- ability to work effectively in a fast-paced environment
- excellent communication skills
- ability to stand for extended periods
- customer service experience preferred
- ability to handle cash transactions accurately
Job Qualifications
- valid food handlers' card required within 30 days of the start of employment or based on state or local requirement
- experience in food service fast-casual dining or hospitality-focused industry preferred
- ability to learn about and discuss our classic and seasonal flavors and products and give samples comfortably
- excellent communication skills and the ability to bring legendary hospitality into all interactions with team guest and vendor relationships
- passionate about delivering outstanding guest experiences
- ability to work with people of all backgrounds and identities
- ability to cooperate well and work as part of a team
- ability to work effectively and positively under pressure and amidst changing priorities
- ability to thrive in a fast-paced dynamic environment with a hands-on approach
- fluency in english
- ability to work evenings and late nights weekends and holidays
- ability to work at least 3 shifts per week including 2 closing shifts
Job Duties
- attentively interact with guests throughout their visit with patience positivity and effervescence including upon arrival to the shop while they wait in line receive their ice cream and as they check out ensuring a wholly engaging and memorable experience
- maintain a strong understanding of salt & straw's brand including its unique production techniques partnerships with special ingredient suppliers and seasonal and classic flavor profiles enabling scoopers to educate guests on what makes each flavor distinctive share stories behind the ingredients and provide recommendations that enhance the guest experience
- scoop the perfect portion for guests in line with shop standards often working in intervals of 1-2 hours throughout the shift
- accurately process transactions using the pos system handle cash and ensure correct change is provided
- prepare label and store waffle batter operate the waffle iron to make cones label and store cones maintaining a clean front-of-house waffle station
- adhere to salt & straw's shop food quality and safety standards including dishwashing preparing products according to recipes cleaning floors and sidewalks walls bathrooms and freezers maintaining organization and putting away delivered orders
- replenish retail products restock freezers paper goods waffle batter cones and other supplies
- consolidate ice cream tubs and replenish stock from the walk-in freezer temper tubs correctly
- accurately pack tpd third-party delivery orders by following company standards and ensuring all items are correctly portioned packaged and labeled to maintain quality and guest satisfaction
- promptly answer phones providing excellent service and responding to inquiries about products and services
- greet guests facilitate the flow of the line answer questions explain the shop experience options and promote online ordering and pint purchases
- taste sample a scoop of ice cream daily including when possible different flavors of ice cream including flavors that might not be the team member's personal preference to be able to better communicate to customers why they might enjoy each flavor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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