Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Folds of Honor Foundation is a respected nonprofit organization dedicated to supporting the families of America’s fallen or disabled military personnel by providing life-changing educational scholarships. Since its inception in 2007, sparked by Lt Col Dan Rooney’s firsthand experience witnessing the challenges faced by military families, the foundation has made it its mission to meet sacrifice with hope. Over the years, Folds of Honor has expanded its support to include the families of America’s first responders, ensuring that those who protect our freedoms and communities are not forgotten. The foundation fulfills its mission by offering scholarships to spouses and children... Show More
Job Requirements
- High school diploma
- 1-4 years of customer service experience
- Ability to demonstrate excellent customer service skills
- Ability to communicate professionally on sensitive and confidential matters
- Ability to provide professional written and/or verbal responses using correct grammar
- Ability to explain technical details to non-tech savvy donors and applicants
- Ability to maintain confidentiality concerning donor, recipient, and scholarship information in compliance with all State and Federal laws including PHI regulations
- Ability to prioritize and manage multiple projects
- Demonstrated analytic, problem solving and research skills
- Proficient in Microsoft Suite applications including Excel, Word, Outlook and PowerPoint
- Preference for individuals familiar with the military and/or processing and awarding of grants/scholarships
Job Qualifications
- High school diploma
- 1-4 years of customer service experience
- Excellent customer service skills
- Ability to communicate professionally on sensitive and confidential matters
- Proficient written and verbal communication skills using correct grammar, punctuation and capitalization
- Ability to explain technical details to non-technical donors and applicants
- Ability to maintain confidentiality in compliance with State and Federal laws including PHI regulations
- Demonstrated ability to prioritize and manage multiple projects
- Strong analytic, problem solving and research skills
- Proficient in Microsoft Suite applications including Excel, Word, Outlook and PowerPoint
- Preference for individuals familiar with the military and/or processing and awarding of grants or scholarships
Job Duties
- Manage and direct large amounts of incoming and outgoing calls and e-mails from scholarship applicants and recipients within 24 hours of receipt
- Serve as initial contact and provide information on programs, eligibility, application, and the awarding process for applicants, recipients, parents, schools, donors, and alumni
- Log incoming calls and/or inquiries within departmental systems such as Elevate and/or Zengine
- Manage email correspondence in Scholarships email box to ensure all email communication is handled in an appropriate, timely manner
- Aid and follow up on various scholarship issues, including communication via email or phone with recipients, parents, and/or school personnel
- Support the application and awarding processes by receiving, processing, and managing all applicant and scholar documents, information and data and assisting with the evaluation of documentation and award payments
- Adhere to all scholarship deadlines
- Assist with ad hoc reporting as needed
- All other duties as assigned
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: