Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $17.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Disability insurance
Job Description
Folds of Honor Foundation is a nonprofit organization headquartered in Owasso, Oklahoma, dedicated to providing educational scholarships to the families of America’s fallen or disabled military service members and first responders. Founded in 2007 by Lt Col Dan Rooney, an F-16 pilot in the Oklahoma Air National Guard, the foundation was established as a heartfelt response to the sacrifices made by military families. Inspired by a poignant moment on a flight carrying the remains of Corporal Brock Bucklin, Lt Col Rooney committed to meeting sacrifice with hope through educational support. Since its inception, Folds of Honor has grown into a... Show More
Job Requirements
- High school diploma
- 1-4 years of customer service experience
- Ability to demonstrate excellent customer service skills and respond professionally to inquiries
- Ability to communicate on sensitive and confidential matters with customers and contacts
- Ability to write professional and appropriate responses with correct grammar, punctuation, and capitalization
- Ability to explain technical details to non-technical donors and applicants
- Ability to maintain confidentiality according to State and Federal law including PHI regulations
- Ability to prioritize and manage multiple projects
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions
- Ability to address problems involving a few concrete variables
- Proficiency in Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- Ability to travel in and around office surroundings
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
Job Qualifications
- High school diploma
- 1-4 years of customer service experience
- Excellent customer service skills
- Ability to communicate effectively on sensitive and confidential matters
- Professional and appropriate written and verbal communication
- Ability to explain technical details to non-tech savvy donors and applicants
- Ability to maintain confidentiality in compliance with State and Federal laws including PHI regulations
- Ability to prioritize and manage multiple projects and priorities
- Analytic, problem solving, and research skills
- Proficient in Microsoft Suite applications (Excel, Word, Outlook, and PowerPoint)
- Familiarity with military or scholarship grant/scholarship processing and awarding preferred
Job Duties
- Manage and direct large amounts of incoming and outgoing calls and e-mails from scholarship applicants and recipients within 24 hours of receipt
- Serve as initial contact and provide information on programs, eligibility, application, and the awarding process for applicants, recipients, parents, schools, donors, and alumni
- Log incoming calls and/or inquiries within departmental systems, such as Elevate and/or Zengine
- Manage email correspondence in Scholarships email box to ensure all email communication is handled in an appropriate, timely manner
- Aid and follow up on various scholarship issues, including communication via email or phone with recipients, parents, and/or school personnel
- Support the application and awarding processes by receiving, processing, and managing all applicant and scholar documents, information and data and assisting with the evaluation of documentation and award payments
- Adhere to all scholarship deadlines
- Assist with ad hoc reporting as needed
- All other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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