Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.75 - $21.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Flexible Schedule
Job Description
The Scheduling Representative position is a vital role within healthcare settings such as medical clinics, hospitals, and specialized medical practices, where efficient patient appointment management is crucial for smooth operations and quality patient care. This role focuses on arranging and coordinating patient appointments according to established medical practice procedures, ensuring that both patients and healthcare providers experience timely, organized scheduling.
Organizations employing Scheduling Representatives typically operate in dynamic environments requiring attention to detail, excellent communication skills, and the ability to navigate healthcare scheduling software and manual systems. The position may be integrated with other administrative duties, including tasks performed by r... Show More
Organizations employing Scheduling Representatives typically operate in dynamic environments requiring attention to detail, excellent communication skills, and the ability to navigate healthcare scheduling software and manual systems. The position may be integrated with other administrative duties, including tasks performed by r... Show More
Job Requirements
- High school diploma or general equivalency diploma (GED)
- Minimum one year of experience in an appointment scheduling position
- Knowledge of medical practice protocols related to scheduling appointments
- Knowledge of manual or computerized scheduling systems
- Knowledge of customer service principles and techniques
- Skill in communicating effectively with physicians or clinicians about scheduling preferences
- Skill in maintaining master appointment schedule via manual or computerized means
- Skill in producing reports about appointment patterns as needed
- Ability to multitask effectively
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
- Ability to analyze situations and respond appropriately
Job Qualifications
- High school diploma or general equivalency diploma (GED)
- Minimum one year of experience in appointment scheduling
- Knowledge of medical practice protocols related to scheduling appointments
- Knowledge of manual or computerized scheduling systems
- Knowledge of customer service principles and techniques
- Skill in communicating with healthcare providers about scheduling
- Ability to multitask effectively
- Ability to communicate calmly and clearly with patients
Job Duties
- Make appointments for patients following medical practice procedures
- Communicate effectively with physicians and clinicians about scheduling preferences
- Maintain master appointment schedule via manual or computerized means
- Produce reports about appointment patterns as needed
- Handle multiple tasks including phone calls, in-office patients, and staff communications
- Communicate calmly and clearly with patients about appointments including in emergency situations
- Analyze scheduling situations and respond appropriately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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