Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid training
Employee Discounts
Job Description
Wow! Smiles is a dynamic and patient-focused orthodontic practice committed to delivering exceptional dental care and fostering positive patient experiences. Recognized for its welcoming atmosphere and professional service, Wow! Smiles operates multiple locations, ensuring accessibility and convenience for its patients. The practice prides itself on creating a warm, friendly environment where every patient feels valued and cared for throughout their orthodontic journey. Staff members at Wow! Smiles are dedicated to providing outstanding support and ensuring seamless communication between patients and the clinical team. The company’s commitment to excellence is reflected in its comprehensive approach to patient care, combining advanced orthodontic... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or administrative capacity
- strong verbal and written communication skills
- ability to handle high-stress, fast-paced environment
- proficiency with office equipment and scheduling software
- ability to stand or remain stationary for extended periods
- basic computer literacy
- reliable transportation to assist at multiple locations as needed
- ability to lift up to 20 pounds occasionally
- adherence to patient confidentiality and HIPAA protocols
Job Qualifications
- High school diploma or equivalent
- experience in customer service or administrative roles preferred
- excellent communication and interpersonal skills
- ability to manage multiple tasks simultaneously
- knowledge of orthodontic terminology and procedures is a plus
- proficiency in using computer systems and office software
- strong organizational and time management skills
- ability to work effectively in a team environment
- professionalism and a polished appearance
- commitment to maintaining patient confidentiality according to HIPAA guidelines
Job Duties
- Open and close office according to office protocol
- answer phone calls with professionalism following office protocols
- verify and update demographic information
- greet and welcome patients and visitors to practice
- interact and have conversations with patients
- set patient expectations if they have arrived early/late or we are not running on time
- be aware of all patients in reception area and get updates if a patient is waiting for more than 10 minutes past their appointment time
- review supplies for reception and provide order to manager
- assist at check in with whatever needs they have (account, health history, HIPPA, new patient paperwork, etc.) and check in on the locator bar
- ensure the reception area and overall office is clean and presentable to patients
- schedule patients following templates based on information from clinical team
- manage recall system and maintain patients without appointments report
- ensure patient confidentiality and following of HIPAA protocols
- follow up on no show appointments after every patient day
- answer patient questions and concerns to the best of your ability and escalate to your manager as needed
- receive and post patient payments, collect and update ACH/autopay information
- prepare end of day reports and complete bank deposits
- sort and distribute mail
- assist the sales and marketing team with intake and scheduling of new patients
- participate in minimum of 2 marketing events per quarter
- participate in internal and external marketing initiatives
- represent Wow! Smiles throughout the community
- basic understanding of orthodontic treatment: when, why, and how we treat
- attend and participate in company trainings, meetings, and events
- work on projects as assigned, such as Past Due accounts, Care Calls, etc. and communicate with your manager if you need additional projects to work on
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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