Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee training and development
Paid holidays
Employee Discounts
Job Description
Wow! Smiles is a dynamic and rapidly expanding orthodontic practice committed to providing exceptional dental care and creating positive experiences for patients of all ages. With multiple locations forming a strong home region, the company prides itself on delivering high-quality, patient-centered orthodontic treatments designed to enhance smiles and boost confidence. The practice fosters a friendly and supportive environment where both patients and team members feel valued and motivated. Known for its innovative approaches and commitment to excellence, Wow! Smiles continually invests in the professional development of its staff and the latest orthodontic technologies to maintain a leading edge in orthodontic... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or administrative roles
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic understanding of orthodontic or dental terminology preferred
- Proficiency in using office software and scheduling systems
- Commitment to maintaining patient confidentiality and privacy
- Ability to stand or remain stationary for extended periods
- Ability to occasionally lift up to 20 pounds
Job Qualifications
- Strong organizational skills
- Ability to work both independently and as part of a team
- Professional appearance and demeanor
- Experience with handling payments and bank deposits
- Knowledge of HIPAA compliance and protocols
- Demonstrated problem-solving abilities
- Previous experience in a healthcare or dental office setting
- Ability to effectively interact with diverse patient populations
Job Duties
- Open and close office according to office protocol
- Answer phone calls with professionalism following office protocols
- Verify and update demographic information
- Greet and welcome patients and visitors to practice
- Interact and have conversations with patients
- Set patient expectations if they have arrived early/late or we are not running on time
- Be aware of all patients in reception area and get updates if a patient is waiting for more than 10 minutes past their appointment time
- Review supplies for reception and provide order to manager
- Assist at check in with whatever needs they have (account, health history, HIPPA, new patient paperwork, etc.)
- Ensure the reception area and overall office is clean and presentable to patients
- Schedule patients following templates based on information from clinical team
- Manage recall system and maintain patients without appointments report
- Ensure patient confidentiality and following of HIPAA protocols
- Follow up on no show appointments after every patient day
- Answer patient questions and concerns to the best of your ability and escalate to your manager as needed
- Receive and post patient payments, collect and update ACH/autopay information
- Prepare end of day reports and complete bank deposits
- Sort and distribute mail
- Assist the sales and marketing team with intake and scheduling of new patients
- Participating in minimum of 2 marketing events per quarter
- Participate in internal and external marketing initiatives
- Represent Wow! Smiles throughout the community
- Basic understanding of orthodontic treatment: when, why, & how we treat
- Attend and participate in company trainings, meetings, and events
- Work on projects as assigned, such as Past Due accounts, Care Calls, etc., and communicate with your manager if you need additional projects to work on
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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