Job Overview
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Event participation
Job Description
Wow! Smiles is a dynamic and patient-focused orthodontic practice dedicated to delivering exceptional care and creating positive experiences for every patient who walks through our doors. With multiple locations across a home region consisting of three to four practices, Wow! Smiles has built a reputation for excellence in orthodontic treatment through compassionate care and innovative technology. Our team is committed to ensuring that each patient receives outstanding service and enjoys their visits in a friendly, supportive environment. We take pride in fostering a welcoming atmosphere that promotes humility, respect, and a genuine connection with our patients and visitors.
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Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role preferred
- Ability to communicate effectively in person, via phone, and electronically
- Basic computer skills including data entry and scheduling software
- Ability to stand or remain stationary for up to 50% of the workday
- Comfortable working in a fast-paced environment with moderate to loud noise levels
- Ability to lift up to 20 pounds occasionally
- Knowledge of HIPAA regulations and patient confidentiality practices
- Willingness to participate in marketing events and community outreach
- Strong organizational and multitasking abilities
Job Qualifications
- Proven experience in customer service or administrative roles
- Familiarity with scheduling and appointment systems
- Effective verbal and written communication skills
- Ability to maintain a professional appearance and demeanor
- Basic understanding of orthodontic treatments and terminology
- Team player with a positive attitude and willingness to assist across multiple locations
- Ability to manage multiple priorities and work efficiently under pressure
Job Duties
- Open and close office according to office protocol
- Answer phone calls with professionalism following office protocols
- Verify and update demographic information
- Greet and welcome patients and visitors to practice
- Interact and have conversations with patients
- Set patient expectations if they have arrived early or late or we are not running on time
- Be aware of all patients in reception area and get updates if a patient is waiting for more than 10 minutes past their appointment time
- Review supplies for reception and provide order to manager
- Assist at check in with whatever needs they have (account, health history, HIPAA, new patient paperwork, etc.) and check in on the locator bar
- Ensure the reception area and overall office is clean and presentable to patients
- Schedule patients following templates based on information from clinical team
- Manage recall system and maintain patients without appointments report
- Ensure patient confidentiality and following of HIPAA protocols
- Follow up on no show appointments after every patient day
- Answer patient questions and concerns to the best of your ability and escalate to your manager as needed
- Receive and post patient payments, collect and update ACH/autopay information
- Prepare end of day reports and complete bank deposits
- Sort and distribute mail
- Assist the sales and marketing team with intake and scheduling of new patients
- Participate in a minimum of 2 marketing events per quarter
- Participate in internal and external marketing initiatives
- Represent Wow! Smiles throughout the community
- Basic understanding of orthodontic treatment: when, why, and how we treat
- Attend and participate in company trainings, meetings, and events
- Work on projects as assigned, such as Past Due accounts, Care Calls, etc., and communicate with your manager if you need additional projects to work on
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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