Scheduling Coordinator

Salinas, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $21.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Professional work environment

Job Description

Wow! Smiles is a fast-growing orthodontic practice dedicated to providing exceptional orthodontic care combined with an outstanding patient experience. With multiple locations serving vibrant communities, Wow! Smiles focuses on creating confident, healthy smiles while ensuring that every visit is welcoming and enjoyable. As a company, Wow! Smiles emphasizes a culture of care, professionalism, and teamwork, continuously striving to WOW their patients through patient-focused service and expert orthodontic treatment. The practice integrates innovative orthodontic techniques and technology to deliver effective treatment plans tailored to each patient’s unique needs. The team at Wow! Smiles is passionate about maintaining a warm and professional... Show More

Job Requirements

High school diploma or equivalent
Previous customer service experience preferred
Ability to communicate professionally in-person, via phone, and electronically
Basic understanding of orthodontic treatment preferred
Ability to remain stationary or standing for 50% of the time
Ability to occasionally lift up to 20 pounds
Ability to maintain confidentiality and comply with HIPAA protocols
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment

Job Qualifications

High school diploma or equivalent
Prior experience in a customer service or healthcare setting preferred
Proficient in computer usage including appointment scheduling systems
Effective verbal and written communication skills
Ability to work collaboratively within a team
Basic knowledge of orthodontic treatments is an advantage
Demonstrated problem-solving skills and ability to handle patient concerns professionally
Flexibility to work at multiple locations within the assigned regional area

Job Duties

Open and close office according to office protocol
Answer phone calls with professionalism following office protocols
Verify and update demographic information
Greet and welcome patients and visitors to practice
Interact and have conversations with patients
Set patient expectations if they have arrived early or late or we are not running on time
Be aware of all patients in reception area and get updates if a patient is waiting for more than 10 minutes past their appointment time
Review supplies for reception and provide order to manager
Assist at check in with whatever needs they have (account, health history, HIPAA, new patient paperwork, etc.)
Ensure the reception area and overall office is clean and presentable to patients
Schedule patients following templates based on information from clinical team
Manage recall system and maintain patients without appointments report
Ensure patient confidentiality and following of HIPAA protocols
Follow up on no show appointments after every patient day
Answer patient questions and concerns to the best of your ability and escalate to your manager as needed
Receive and post patient payments, collect and update ACH/autopay information
Prepare end of day reports and complete bank deposits
Sort and distribute mail
Assist the sales and marketing team with intake and scheduling of new patients, participating in minimum of 2 marketing events per quarter, participate in internal and external marketing initiatives, represent Wow! Smiles throughout the community
Basic understanding of orthodontic treatment: when, why, and how we treat
Attend and participate in company trainings, meetings, and events
Work on projects as assigned, such as Past Due accounts, Care Calls, etc. and communicate with your manager if you need additional projects to work on
Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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