Job Overview
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Wow! Smiles is a leading orthodontic practice dedicated to providing exceptional dental care with a focus on creating positive, memorable experiences for every patient. Established with a mission to make orthodontic treatment accessible and enjoyable, Wow! Smiles operates a network of multiple locations, each equipped with state-of-the-art facilities and staffed by experienced professionals committed to excellence in patient care. As a patient-centered healthcare provider, Wow! Smiles emphasizes personalized treatment plans and a compassionate approach, ensuring that every interaction reflects the company’s core values of respect, integrity, and outstanding service.
At Wow! Smiles, the Scheduling Coordinator plays a vital role... Show More
At Wow! Smiles, the Scheduling Coordinator plays a vital role... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or administrative role, preferably in healthcare
- Strong communication skills, both verbal and written
- Ability to multitask and manage time effectively
- Proficiency with computer systems and scheduling software
- Knowledge of HIPAA regulations and patient confidentiality standards
- Ability to stand or remain stationary for extended periods
- Basic understanding of orthodontic treatment processes
- Ability to handle financial transactions accurately and responsibly
- Flexibility to work across multiple office locations as needed
Job Qualifications
- Excellent interpersonal and communication skills
- Experience in scheduling and coordinating appointments
- Ability to maintain a professional demeanor under pressure
- Familiarity with medical or dental office procedures
- Attention to detail and strong organizational skills
- Capability to work collaboratively in a team environment
- Commitment to providing outstanding customer service
- Basic knowledge of orthodontics and related terminology
- Experience in managing sensitive patient information in compliance with HIPAA
Job Duties
- Open and close office according to office protocol
- Answer phone calls with professionalism following office protocols
- Verify and update demographic information
- Greet and welcome patients and visitors to practice
- Interact and have conversations with patients
- Set patient expectations if they have arrived early/late or we are not running on time
- Be aware of all patients in reception area and get updates if a patient is waiting for more than 10 minutes past their appointment time
- Review supplies for reception and provide order to manager
- Assist at check in with whatever needs they have (account, health history, HIPPA, new patient paperwork, etc.)
- Ensure the reception area and overall office is clean and presentable to patients
- Schedule patients following templates based on information from clinical team
- Manage recall system and maintain patients without appointments report
- Ensure patient confidentiality and following of HIPAA protocols
- Follow up on no show appointments after every patient day
- Answer patient questions and concerns to the best of your ability and escalate to your manager as needed
- Receive and post patient payments, collect and update ACH/autopay information
- Prepare end of day reports and complete bank deposits
- Sort and distribute mail
- Assist the sales and marketing team with intake and scheduling of new patients
- Participating in minimum of 2 marketing events per quarter
- Participate in internal and external marketing initiatives
- Represent Wow! Smiles throughout the community
- Basic understanding of orthodontic treatment: when, why, and how we treat
- Attend and participate in company trainings, meetings, and events
- Work on projects as assigned, such as Past Due accounts, Care Calls, etc. and communicate with your manager if you need additional projects to work on
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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