Sazerac Concierge - Buffalo Trace Distillery

Lexington, KY, USA|Remote, Travel, Onsite

Job Overview

Employment Type

Consulting

Compensation

Type:

Hourly

Rate:

Range $13.50 - $17.25

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional Development

Flexible Schedule

Job Description

Sazerac Company is a distinguished American family-owned business with nearly 400 years of heritage and a rich history of producing some of the world’s most acclaimed bourbons and spirits. The company operates extensively within the United States and internationally, showcasing steady double-digit growth each year since the 2000s. Among its award-winning portfolio are renowned brands such as Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, Traveller, and Sazerac Rye. Additionally, Sazerac owns an array of popular spirits brands spanning various categories, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram's V.O., Myers's, Goldschlager, Parrot Bay, 99 Brand, and Platinum Vodka. Sazerac’s... Show More

Job Requirements

at least 21 years of age
ability and willingness to work non-traditional hours nights/weekends
ability to develop customer relationship
ability to handle multiple tasks at one time
ability to project a professional image
customer or client-facing experience
detail oriented
excellent oral and written communication skills
strong interpersonal skills
understanding of how to translate and apply events to a high-net-worth experience strategy
willingness to travel
valid driver's license
ability to travel up to 25 percent
ability to work remote
in-person job attendance

Job Qualifications

customer or client-facing experience
excellent oral and written communication skills
strong interpersonal skills
ability and willingness to work non-traditional hours
ability to develop customer relationships
detail oriented
understanding of how to translate and apply events to a high-net-worth experience strategy
willingness to travel
understanding of events within high-volume brand homes or hospitality adjacencies preferred
event management experience preferred
experience consulting, managing and setting up VIP guest visits preferred

Job Duties

deliver white-glove service across all facets of HNW program and benefits
build genuine connections with members to build trust and deliver a truly personalized experience
ensure consistency of service across internal and external engagements, extending high-level service expectations to all vendors and partners involved
deliver experiences and interactions that build brand equity and positively impact view of Sazerac
ensure all communications and assets meet brand standards
continuously seek to improve brand impression through level of service, custom assets, personalization
actively manage member requests to ensure expectations are met or exceeded
create end-to-end plans for on/off site events and experiences
ensure all those involved are prepared and briefed on plans in advance
actively ensure all member activities are delivered as planned
create and implement standards to ensure compliance and consistency of experience
build and execute annual plans to drive member loyalty and achieve program growth goals
assess and update program benefits to increase engagement and value for Sazerac
manage program according to outlined annual budget
coordinate all member barrel selection visits with on-site teams to deliver exceptional, private, tailored experience
manage barrel progress throughout stages to ensure timely delivery
build and manage database of HNW individuals, including all necessary information to deliver exceptional service
add post-experience recaps to reference for future planning
capture personal habits and preferences to create personalized experiences
create and operationalize member tasting experience to deliver upon request
ensure tasting leads are briefed and knowledgeable of individuals
build proficiency in portfolio knowledge and tasting approach
define standards for facility cleanliness and order
manage service requests pre and post visits/experiences to maintain cleanliness and order
utilize PDS system to identify areas for continuous self-improvement
regularly dedicate time to growing skills outlined in the development plan
use the PDS system to record examples and areas of practice and learnings

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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