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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
The FAENA Movement represents a vibrant blend of culture, art, and community, deeply rooted in the warmth and traditions of the southern regions. This hotel group is revered for its authentic and attentive hospitality, offering guests not only luxury accommodations but an immersive cultural experience through carefully curated spaces and world-class service standards. Emphasizing creativity and collaboration, The FAENA Movement seeks to turn dreams into reality by fostering a unique environment where every element is meticulously designed to delight the most discerning guests. Their commitment to excellence in every detail is what defines the distinctive FAENA Culture and sets their... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a fine dining or luxury hotel food and beverage environment preferred
- excellent communication and interpersonal skills
- ability to work flexible hours including weekends and holidays
- knowledge of food and beverage service standards
- ability to handle cash and use point of sale (POS) systems accurately
- strong attention to detail and organizational skills
- capacity to work efficiently in a fast-paced environment
- physical ability to carry trays and stand for extended periods
Job Qualifications
- Knowledge of food and beverage service standards
- familiarity with luxury hospitality operations
- excellent customer service skills
- ability to work under pressure
- proficiency with POS systems
- ability to multitask
- strong interpersonal communication skills
Job Duties
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- maintain complete knowledge of correct maintenance and use of equipment
- use equipment only as intended
- anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- maintain positive guest relations at all times
- be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet
- maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
- maintain complete knowledge of designated glassware and garnishes for each drink
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
- maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- maintain complete knowledge of Point of Sale and manual systems
- complete opening and closing side duties
- inspect cleanliness and condition of assigned station and service areas
- rectify any deficiencies
- greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques
- input orders into system and ensure transmission is verified by Bartender/Kitchen
- legibly document orders when system is down and distribute orders to respective personnel for preparation of order
- follow call procedures at the Bar
- retrieve orders from designated areas and serve to guests
- provide club service for designated beverages
- open and serve wine/champagne bottles
- monitor and maintain cleanliness, sanitation and organization of tables, service areas and outlet itself
- remove soiled wares from tables to dishwashing area
- present guest checks and process payments through the Bartender/Cashier
- adhere to all cash handling and credit policies/procedures
- extend courteous salutations when guests leave outlet and invite them to return
- clean and reset tables immediately after guests depart
- clearly communicate last call at designated closing time to guests
- collect and report tips at the end of assigned shift
- use all chemicals in accordance with OSHA regulations and Hotel requirements
- complete all closing reports in the Point of Sale system
- ability to work a varied schedule that may include early morning, evening, night, and weekend shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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