Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Annual incentive plan
Job Description
United Ground Express (UGE) is a premier provider of ground handling services and airport operations, dedicated to ensuring seamless and efficient travel experiences for passengers across various airports. As a key player within United Airlines' extensive global network, UGE specializes in delivering top-notch service, operational excellence, and maintaining stringent safety standards. With a strong commitment to employee development, customer service, and operational integrity, UGE strives to create a positive and productive workplace that benefits both its team members and the travelers they serve.
This opportunity is for the role of Supervisor based at Savannah/Hilton Head International Airport in Georgia. T... Show More
This opportunity is for the role of Supervisor based at Savannah/Hilton Head International Airport in Georgia. T... Show More
Job Requirements
- Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
- Ability to communicate and interact with others in the English language, both oral and written
- Ability to operate a computer to enter and retrieve data
- Ability to utilize radio equipment for communications
- Ability to lift 70lbs on a consistent basis
- Requires ability to sit, stand and walk for extended periods of time
- Ability to pass all pre-screening clearances applicable to position qualifications
Job Qualifications
- Ability to manage airport operations independently
- Ability to work in a dynamic, fast paced operational environment
- Analytical thinking, goal-directed leadership and service-oriented performance
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for excellence
- Organization and planning skills
- Strong leadership skills, with the ability to motivate and coach others
- Previous service or operational experience
- Cross utilized experience (Above the Wing/Below the Wing)
- Previous supervisory experience
Job Duties
- Responsible for day-to-day operational and financial performance of assigned station, monitoring performance against plan and initiating corrective actions to improve results
- Ensures compliance with safety requirements, including security checkpoint and GSC responsibilities
- Sets a positive example for station team to ensure excellent customer service
- Responsible for maintaining a positive work environment, strong employee relations, and collaborative relationships
- Solicits customer feedback to understand customer needs and opportunities to improve their travel experience
- Demonstrates a calm demeanor during periods of high volume or irregular operations
- Provides coaching and direction to the station team to achieve operational goals
- Manages the station budget, staffing forecasts and resource requirements
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all UGE employees
- Responsible for compliance with Station controls and Internal Audit standards
- Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA/TSA/CBP)/internal divisions
- Manage vendor service contracts as required
- Provide remote support for other UGE functions as needed
- Willingness and ability to work beyond scheduled times due to irregular operations and/or business need
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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