Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
Discounted and Friends & Family Room Rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Thompson Houston is a premier luxury hotel situated in a soaring 36-story skyscraper, proudly standing as Houston's newest and most fashionable landmark. Part of a stunning architectural marvel nestled in the verdant Buffalo Bayou Park, Thompson Houston + The Residences at the Allen offers a sophisticated and welcoming environment where influential locals, seasoned globe-trotters, and cultural tastemakers converge to meet, connect, luxuriate, and celebrate. This luxury oasis boasts 172 elegant guestrooms, including 34 breathtaking suites, complemented by a private collection of 100 residences. Guests enjoy access to unmatched amenities such as a full-service spa, a fully equipped fitness center, several... Show More
Job Requirements
- Minimum of a high school diploma or equivalent
- at least two years of experience in hotels or event coordination preferred
- proficiency in Microsoft Office Suite
- knowledge of Envision Sales, Social Tables, and Opera preferred
- excellent communication skills, both verbal and written
- strong organizational skills with attention to detail
- ability to multitask and manage multiple priorities in a fast-paced environment
- willingness to work flexible hours including weekends, nights, and holidays
- strong customer service and problem-solving abilities
- ability to collaborate effectively with diverse teams
- must be proactive and demonstrate a can-do attitude
Job Qualifications
- A genuine desire and passion for delivering exceptional service and exceeding guest expectations in a dynamic, fast-paced environment
- excellent verbal and written communication skills with a professional and articulate demeanor
- proficient knowledge in Microsoft Office and other computer applications
- experience with Envision Sales, Social Tables, and Opera is preferred
- highly organized and detail-oriented, with strong analytical and interpersonal skills
- proven ability to problem-solve, prioritize tasks and deadlines, and manage time effectively
- requires full flexibility with the ability to work weekends, nights, and/or holidays
- a minimum of two years of experience in hotels or events is preferred
- bachelor’s degree is preferred
- demonstrated knowledge and experience of event processes regarding food and beverage service, menu planning, set-up and pricing
- requires ability to investigate and analyze activities and/or information involving readily available data and indicating logical conclusions and recommendations
Job Duties
- Develop a thorough understanding of hotel operations, services, and policies
- maintain the professionalism, visibility and integrity of the Sales, Marketing + Events Department
- accurately respond and manage leads, RFPs, meeting planner questions and reservation inquiries
- confidently communicate with clients on behalf of Sales and Event Managers and provide timely updates
- support the coordination and communication of Event Orders (EOs) and ensure all updates are accurately entered in Envision
- collect and confirm final head counts and event details from clients and verify that all event payments and final balances are received 10-business days prior to event execution and update Envision accordingly
- monitor Envision to maintain accurate financial tracking, including deposits, final payments, and reconciliation
- track all communication, contracts, and updates in Envision
- collaborate with accounting to ensure timely posting of deposits, final payments, and commission tracking
- organize and maintain the event order binder and the resume binder
- coordinate event needs with food and beverage and operations departments to ensure flawless event execution
- prepare and customize proposals, contracts, site alerts and other sales documents
- ensure all sales collateral is current, organized, and adequately stocked
- oversee the ordering and inventory of sales amenities and office supplies
- support the coordination and delivery of welcome amenities and handwritten notecards
- adhere to sales and event contracts for key due dates and contracted minimums
- assist in detailing and communicating Event Orders (EOs), floorplans, and timeline coordination with clients and internal departments
- greet clients and assist with conducting site tours, client visits, and on-property events as needed
- manage and track group room blocks, including rooming lists, individual call-in reservations, and online booking links with the Reservations team
- communicate upcoming group and event details with all departments in a timely manner
- responsible for overseeing deposit collection, financial reconciliation, commission tracking, and invoicing
- assist and collaborate with the Sales, Marketing, and Events team to enhance team productivity
- assist in the preparation of travel, tradeshows, and client site visits
- manage key reporting tasks such as revenue tracking, lead logs, expense reports, and data analysis to support departmental month-end reporting
- responsible for the turnover process for Group and Catering contracts, ensuring all steps are completed using a formal turnover checklist
- provide consistent and proactive support and communication to the Sales, Marketing, and Events Team, maintaining a collaborative and team-first, service-oriented mindset
- perform any other duties as requested by the Director of Sales or Director of Catering
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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