Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.00
Work Schedule
Standard Hours
Benefits
Hilton team member travel discount
Health Insurance
Dental Insurance
Paid health benefit waiver option
401(k)
company-paid group life insurance
Paid vacation
sick leave
Holidays
Shoes for Crews discount
Job Description
The Hilton Waikiki Beach Hotel is a prestigious and well-established luxury hotel located in the heart of Waikiki, Honolulu, Hawaii. Known for its exceptional hospitality, stunning beachfront location, and commitment to delivering a memorable guest experience, the hotel is an iconic destination that attracts visitors from around the world. As part of the globally recognized Hilton brand, the Waikiki Beach Hotel maintains high standards of service and comfort, consistently striving to meet and exceed the expectations of its guests. The hotel features a variety of amenities, including beautifully appointed guest rooms, dining options, recreational facilities, and event spaces designed to... Show More
Job Requirements
- High school graduate
- some college coursework preferred
- associate's degree preferred or equivalent combination of education and experience
- 2 years previous experience as a sales administrative assistant preferred
- previous direct experience with Delphi and OnQ systems preferred
- must be able to multi-task in a busy environment
- follow through on guest and employee requests
- ensure guest satisfaction
- work as a team player
- relevant military experience in a comparable capacity
- good communication and interpersonal skills are essential
Job Qualifications
- High school graduate
- some college coursework preferred
- associate's degree preferred or equivalent combination of education and experience
- 2 years previous experience as sales administrative assistant preferred
- previous direct experience with Delphi and OnQ systems preferred
- good communication and interpersonal skills
- ability to multi-task in a busy environment
- relevant military experience in comparable capacity
Job Duties
- Meet or exceed pre-determined booking goals for covers and revenue
- meet or exceed budgeted costs and revenue on a monthly average with flexibility to negotiate individual functions within guidelines
- handle inquiry calls promptly within the business day and monitor paperwork flow related to confirming function details
- upsell clients while promoting service quality matching the luxury status of the hotel
- coordinate all Sales group functions
- review function contracts before distribution to clients and hotel staff
- follow up on group progress such as room night pick up, rooming lists, and cut-off dates to ensure maximum occupancy
- generate thank you notes to clients post-functions and promptly address any negative feedback
- solicit repeat business by following up on bookings
- send menus, hotel information, thank you letters, and all correspondence to clients
- type and process sales contracts and distribute paperwork to hotel departments and guests
- assist with month-end data compilation and sales reporting
- handle guest requests knowledgeably and answer questions about hotel facilities and services
- ensure guests experiencing problems receive appropriate responses, compensation, and timely follow-up
- check banquet functions prior to guest arrival and make personal contact with clients introducing service staff
- attend periodic staff meetings with other departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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