Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $25.00 - $30.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401k
Parental leave
Employee Discounts
Job Description
National Products Inc, founded in 1995 and based in Seattle, is a leading manufacturer known worldwide for its rugged, industry-leading RAM Mounting Systems. Our products are trusted across diverse, high-vibration sectors including motorcycling, kayaking, delivery driving, farming, and aviation. We are dedicated to providing durable mounting solutions for action cameras, tablets, phones, and various other displays across almost every mobile industry. By manufacturing all products domestically, we uphold strict quality standards and proudly offer a lifetime warranty on most of our items. As a company, we are committed to innovation, customer reliability, and excellence in every aspect of our work.Show More
Job Requirements
- High school diploma required
- work experience within just-in-time-delivery original equipment manufacturing preferred
- inside sales experience preferred
- data entry experience requiring a high degree of accuracy
- able to read and understand discrete POs and communication skills to resolve discrepancies
- production operations mindset, embracing FIFO/MTO order management principles
- experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
- strong web-based application skills for support ticketing
- clear verbal and written communication skills
- highly organized task management skills
- excellent time management and efficiency focus
Job Qualifications
- High school diploma required
- work experience within just-in-time-delivery original equipment manufacturing preferred
- inside sales experience preferred
- data entry experience requiring a high degree of accuracy
- able to read and understand discrete POs and communication skills to resolve discrepancies
- production operations mindset, embracing FIFO/MTO order management principles
- experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
- strong web-based application skills for support ticketing
- clear verbal and written communication skills
- highly organized task management skills
- excellent time management and efficiency focus
Job Duties
- Processing purchase orders and order revisions as backup order entry
- capturing and updating precise and relevant customer details in our ERP software
- supporting NPI's account management team on customer-specific solutions
- provide order status updates and support customer requests
- supporting operational process improvements to adhere with our ISO:9001 quality system
- proactively refine best practices to improve efficiencies of sales team
- draft, update, and maintain standard operating procedures (SOPs) to ensure clarity, accuracy, and alignment with current operational practices
- manage hundreds to thousands of customer support tickets weekly to prioritize customer need
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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