Sales Support Associate II

Pooler, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $30,383.56 - $36,000.38

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

flexible scheduling

Training and development programs

Opportunities for career advancement

Job Description

Tapestry, Inc., the parent company of the renowned Coach brand, is a leading global house of modern luxury lifestyle brands. Coach has established itself as a pivotal player in the luxury fashion market, known for its innovative designs, high-quality craftsmanship, and customer-centric approach. The company prides itself on its commitment to hiring and developing top talent, encouraging a workplace where diversity and inclusivity are fundamental values. Operating in an environment that emphasizes creativity, teamwork, and excellence, Tapestry, Inc. supports its employees in shaping the future of luxury fashion while maintaining the brand's iconic reputation.

The Sales Support Associate a... Show More

Job Requirements

1-3 years of previous retail experience preferably in luxury retail service environment
high school diploma or equivalent
college degree preferred
knowledge of cash register systems
basic computer skills including the ability to use iPad, laptop, Mobile POS and Internet
ability to use walkie talkie
ability to understand and read price and product release sheets
ability to execute at a fast pace
ability to communicate effectively with customers and team
ability to maneuver the sales floor, sales shelves, and stock room including climbing, bending, and kneeling
ability to frequently lift and carry up to 25 pounds and occasionally lift up to 50 pounds
ability to meet flexible scheduling requirements including nights, weekends, and holidays
strong customer service focus

Job Qualifications

High school diploma or equivalent
college degree preferred
1-3 years of retail experience preferably in luxury retail service environment
current knowledge of fashion trends and marketplace competition
knowledge of cash register systems
basic computer skills including iPad, laptop, Mobile POS and Internet
ability to use walkie talkie
ability to understand and read price and product release sheets
strong interpersonal and communication skills
ability to work in a fast-paced retail environment
commitment to customer service excellence

Job Duties

Greet the customer with a smile and with eye contact and offer your name
interact genuinely and naturally with the customer
read cues and determine customers' needs
conduct email/name capture where permitted by law
maintain accuracy when operating POS
maintain cash wrap organization and cleanliness
suggest multiple add-ons and sell gift cards
maintain cash and POS media accurately and in compliance with Coach policy
create lasting impression by genuinely thanking customer and provide reason to return
represent Coach brand appropriately
receive shipment and transfers
notify Store Management when new product arrives
scan cartons/transfers verifying store information
communicate all discrepancies to Store Management
process shipment/transfers according to Coach standards and timeframes
organize and clean stock room daily including offsite/remote warehouses
shift/organize product in stockroom reacting to sell through
manage stock levels and product ownership in back-of-house and sales floor
prepare and conduct regular cycle counts as directed
participate in store physical inventory counts as scheduled
maintain Company Loss Prevention standards
regularly analyze sales floor to assess replenishment needs
replenish sales floor/assigned zones
react to sell through and execute visual merchandising needs
support sales floor activities as directed
effectively communicate information pertaining to price points, features/benefits, color and stock availability to customers
respond to customer requests confidently
upkeep housekeeping standards

Job Location

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