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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.75 - $29.50
Work Schedule
Weekend Shifts
Split Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Paid holidays
Job Description
Charter Communications, operating under the Spectrum brand, is a leading telecommunications company that provides superior communication and entertainment products to residential and business customers across 41 states in the U.S. Charter Communications is renowned for its extensive offerings which include Spectrum Internet, TV, Mobile, and Voice services. Alongside connectivity solutions, the company delivers local news, programming, and regional sports via Spectrum Networks, as well as multiscreen advertising solutions through Spectrum Reach. With a strong commitment to quality and customer satisfaction, Charter Communications focuses on connecting its customers to what matters most in their lives, helping them stay informed, entertained, and... Show More
Job Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future
- high school diploma or equivalent work experience
- experience in sales or customer service – 0 to 6 months
- must be able to lift 10-20 pounds for 20-30 feet (digital boxes, etc.)
- must be able to work evenings and weekends
- variable hours may include weekends, holidays, and split days off
- exposure to moderate noise levels
- spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather
- valid driver’s license with a satisfactory driving record
Job Qualifications
- Knowledge of cold call sales skills, persuasion, and clear communication skills
- ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
- ability to work outside for extended periods in any season and/or during inclement weather
- familiarity with computer operating systems, consumer and commercial communications devices, and computer software applications
- valid driver’s license with a satisfactory driving record within company required standards
- knowledge of communications technologies and services, with an emphasis on data networking fundamentals
- knowledge of cable or telecommunications services
- experience with consumer education of products and services
- success in a previous sales position, prospecting or cold calling
- direct sales experience is preferred but not required
- bilingual Spanish preferred
Job Duties
- Actively and consistently support all efforts to simplify and enhance the customer experience
- meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio
- solicit residential customers through door-to-door solicitation, lobby events, and by building/maintaining strong relationships with property management
- generate incremental revenue from existing customers by adding new/additional services
- respond to customer problems and complaints according to established company policy
- follows through to ensure issues are satisfactorily resolved
- maintain a well-informed knowledge base of competitors activities throughout assigned territory
- inform manager of any changing competitive pricing programs or marketing directions
- attend and actively contribute to sales meetings and training programs
- accurately complete all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting
- collect and account for funds and provide receipts according to company policy and guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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