Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive compensation
Health Insurance
Paid Time Off
Professional Development
Retirement Plan
Employee Discounts
Equal opportunity employer
Job Description
Universal Kids Resort (UKR) is a renowned destination known for its vibrant family-friendly attractions, theme parks, and hospitality services. As part of Universal Destinations & Experiences, UKR is focused on delivering exceptional guest experiences through a wide range of entertainment, dining, and lodging options. The resort attracts a diverse clientele, including social groups, military personnel, educational organizations, religious groups, and fraternal organizations that seek unique vacation packages and events tailored to their specific needs. It operates in a robust competitive market, continually striving to innovate its offerings and expand its reach across varied customer segments. The company values a culture... Show More
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, Public Relations or Communications
- Minimum 3 years experience in sales, client services or marketing
- Knowledge of SMERF markets
- Proficiency with CRM and sales software such as Salesforce and Delphi/Amadeus
- Excellent communication and presentation skills
- Experience in hospitality or event industry preferred
- Ability to make mature and confident business decisions
- Proficient in Microsoft Office suite
- Consistent attendance
- Ability to accommodate disabilities
- Strong organizational and reporting skills
Job Qualifications
- Strong knowledge of SMERF markets and passion for building relationships
- Exceptional communication and presentational skills
- Technical acumen to navigate point-of-sale and CRM systems including Salesforce, Delphi/Amadeus, and Horizon/SAP POS/ticketing systems
- Knowledge and experience working in Frisco, Dallas, and surrounding hospitality and event industry preferred
- Exhibits maturity and confidence in business decision-making
- Proficient in Microsoft Office including Word, Excel, PowerPoint, Teams, and Outlook
- Reasonable accommodation for individuals with disabilities
- Consistent attendance required
- Bachelor’s degree in Business Administration, Marketing, Public Relations or Communications
- 3+ years experience in Sales, Client Services or Marketing, preferably in Frisco market or equivalent combination of education and experience
Job Duties
- Manage all SMERF sales channel relationships to create high yield opportunities and achieve sales volume and revenue objectives via UKR ticket and vacation package products
- Drive SMERF interest and revenue to maximize hotel occupancy during theme park seasonal closures
- Partner closely with Universal Destinations & Experiences marketing and sales teams to support cross-departmental initiatives
- Maintain strong relationships with existing accounts and engage with military ticket offices, religious conferences, youth groups, faith-based travel planners, and fraternal associations
- Conduct site inspections, sales calls, and presentations to decision-makers in SMERF segments
- Develop and manage existing accounts to build brand loyalty through sales training, presentations, marketing plans, and promotional events
- Prepare reporting and performance analytics for channel clients and provide weekly activity reports using Salesforce
- Understand and actively participate in environmental, health and safety responsibilities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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