Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,000.00 - $98,800.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401(k)
vacation
Sick Time
Flex Spending Account
Employee assistance program
Job Description
Living Spaces is a prominent retail furniture company known for its dedication to providing high-quality home furnishings combined with exceptional customer service. With numerous store locations nationwide, Living Spaces has established itself as a market leader in the home retail industry, focusing on delivering a seamless shopping experience through a combination of innovative products and personalized customer engagement. Operating in a high-volume retail environment, the company fosters a culture of teamwork, performance excellence, and a guest-centric approach that drives both customer satisfaction and business growth.
The position of Sales Manager at Living Spaces plays a pivotal role in leading... Show More
The position of Sales Manager at Living Spaces plays a pivotal role in leading... Show More
Job Requirements
- Bachelor's degree or equivalent in business, design, retail management, sales, merchandising, or related field preferred
- 5 years' experience in direct customer interactive environment
- high volume experience
- 3 years of management experience
- proficiency in Microsoft Office including Word, Excel, and PowerPoint
- ability to recruit, lead, and develop sales teams
- strong communication and leadership skills
- availability to open and close store as needed
- capability to handle escalated guest situations
- ability to create and implement business plans
- commitment to maintaining high levels of guest satisfaction
Job Qualifications
- Bachelor's degree or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred
- 5 years' experience in direct customer interactive environment required
- high volume
- 3 years of management experience required
- equivalent combination of education and experience will be considered
- proficient in Microsoft Office including Word, Excel, and PowerPoint
Job Duties
- Ensure that the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations
- Ensure that coverage is scheduled to optimize productivity and efficiency
- Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules
- Recruit, lead and develop all team members and develop a culture of passionate, high performance teams
- Lead and develop team of Supervisors to execute the Guest Engagement Model proficiency through culture of coaching store teams daily
- Take ownership of the sales floor and of financial outcomes through execution of the Sales and Operations standard work
- Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model
- Handle escalated guest situations and resolution
- Identify gaps using scorecards and behavioral misses and create business plans for people and process
- Set clear expectations and hold teams accountable for performance results
- Inspire team members through coaching, mentoring and leading by example
- Host ongoing talent conversations that develop leadership skills to build store bench
- Open and close the store as needed, including securing the building, enabling and disabling the alarms
- Generate energy within the store through recognition and transparent in the moment conversations
- Perform the role of Sales floor Leader ensuring all guests are being engaged and led through the buying journey
- Drive for results by developing dedicated focus around SOPs, retail processes and procedures
- Support and mentor the training and onboarding coordinator to improve team member engagement and retention
- Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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