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Job Overview
Compensation
Salary
Range $65,000.00 - $100,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus structure
401(k) Plan
Employee Discounts
Professional development opportunities
Job Description
Maggiano's Little Italy is a renowned American-Italian restaurant located in the vibrant Denver Pavilions at 500 16th St, Denver, CO 80202. Known for its classic Italian-American cuisine, warm hospitality, and inviting atmosphere, Maggiano's has become a staple in the community for both casual dinners and special events. The restaurant prides itself on authentic recipes and exceptional service, catering to a diverse clientele seeking memorable dining experiences. With a focus on quality and tradition, Maggiano's Little Italy offers a unique dining environment that combines the charm of a classic Italian eatery with modern conveniences and a dedication to guest satisfaction. This... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in sales or event management preferably in the hospitality industry
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficiency with CRM software and Microsoft Office suite
- Ability to work flexible hours including evenings and weekends
- Detail-oriented with strong problem-solving skills
Job Qualifications
- Experience managing banquet and catering sales leads
- Proven track record of meeting or exceeding sales goals
- Ability to build customized proposals and negotiate contracts
- Familiarity with event planning and coordination
- Strong customer service orientation
- Ability to collaborate effectively with cross-functional teams
- Knowledge of restaurant and catering operations
Job Duties
- Manage all banquet and catering leads generated via web, phone, third-party platforms, and walk-ins
- Respond to new inquiries within established response-time standards
- Qualify events based on size, date, budget, menu, and operational feasibility
- Build customized proposals and event packages based on guest needs
- Present menu options, pricing, room availability, and event details clearly and confidently
- Secure deposits and signed contracts to confirm events
- Enter, track, and update all opportunities and client communication in the CRM
- Maintain accurate pipeline data and follow-up tasks within the CRM
- Convert leads into confirmed events and meet monthly/quarterly sales and conversion goals
- Coordinate a professional handoff to the Event Manager once the event is booked
- Ensure all events are documented clearly for operations teams
- Work collaboratively with banquet, culinary, and management teams to ensure alignment
- Provide excellent phone and email etiquette and timely communication with all guests
- Assist guests with basic event questions such as A/V, linens, room layout, timing, etc.
- Maintain organized electronic files, proposals, contracts, and event notes
- Handle adjustment requests, changes, or additions prior to handoff as appropriate
- Participate in weekly event/banquet meetings as needed to review upcoming business
- Support outbound sales efforts as needed during peak seasons
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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