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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $100,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Performance bonus
hybrid work environment
Professional development opportunities
Paid Time Off
Employee Discounts
supportive team culture
Job Description
Maggiano's Little Italy is a renowned upscale Italian-American restaurant chain known for its warm, inviting atmosphere and exceptional Italian cuisine. With a presence in key metropolitan areas such as Washington DC, the restaurant has earned a stellar reputation for delivering a family-style dining experience characterized by generous portions, classic recipes, and outstanding customer service. Their location in Chevy Chase, located at 5333 Wisconsin Ave NW, Washington DC, stands as a flagship establishment that combines authentic flavors with top-notch hospitality. Maggiano's is committed to maintaining a respectful, welcoming environment for customers and employees alike, and is proud to be an Equal... Show More
Job Requirements
- Prior banquet, catering, hotel, or restaurant sales experience preferred
- experience working with a CRM or sales pipeline system
- strong written and verbal communication skills
- highly organized and detail-oriented
- comfortable working in a fast-paced environment with multiple open leads at once
- demonstrated ability to close business and ask for the sale
- proficient with Microsoft Office and basic computer systems
- ability to work occasional evenings/weekends based on business demand
- flexibility to work in a hybrid role with a blend of on-site presence and remote work
Job Qualifications
- Prior banquet, catering, hotel, or restaurant sales experience preferred
- experience working with a CRM or sales pipeline system
- strong written and verbal communication skills
- highly organized and detail-oriented
- comfortable working in a fast-paced environment with multiple open leads at once
- demonstrated ability to close business and ask for the sale
- proficient with Microsoft Office and basic computer systems
- ability to work occasional evenings/weekends based on business demand
- ability to work in a hybrid role with a blend of on-site restaurant presence and remote work
Job Duties
- Manage all banquet and catering leads generated via web, phone, third-party platforms, and walk-ins
- respond to new inquiries within established response-time standards
- qualify events based on size, date, budget, menu, and operational feasibility
- build customized proposals and event packages based on guest needs
- present menu options, pricing, room availability, and event details clearly and confidently
- secure deposits and signed contracts to confirm events
- enter, track, and update all opportunities and client communication in the CRM
- maintain accurate pipeline data and follow-up tasks within the CRM
- convert leads into confirmed events and meet monthly/quarterly sales and conversion goals
- coordinate a professional handoff to the Event Manager once the event is booked
- ensure all events are documented clearly for operations teams
- work collaboratively with banquet, culinary, and management teams to ensure alignment
- provide excellent phone and email etiquette and timely communication with all guests
- assist guests with basic event questions such as A/V, linens, room layout, timing, etc.
- maintain organized electronic files, proposals, contracts, and event notes
- handle adjustment requests, changes, or additions prior to handoff as appropriate
- participate in weekly event/banquet meetings as needed to review upcoming business
- support outbound sales efforts as needed during peak seasons
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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