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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,300.00 - $71,900.00
Work Schedule
Standard Hours
Benefits
Performance based incentive plans
Paid Time Off
Holidays
Sick/personal days
401K with contribution match
Health Insurance
Vision Insurance
Dental Insurance
Job Description
Pinnacle Live is a premium, in-house audiovisual (AV) partner dedicated to elevating live event expectations for clients and venues who demand superior quality and service. Specializing in the delivery of bespoke AV solutions, Pinnacle Live caters to in-person, virtual, and hybrid meetings and live events. The company prides itself on a balanced approach that combines strategic, big-picture problem-solving with hands-on, boots-on-the-ground execution to ensure every event runs smoothly and impressively. Pinnacle Live stands out in the AV industry due to its commitment to delivering unforgettable hospitality and live event experiences through the talent, dedication, and collaboration of its team members.<... Show More
Job Requirements
- Bachelor’s degree in business or related field or equivalent experience
- Minimum of two years’ experience in a customer service facing role
- Prior sales experience in the hospitality industry preferred
- Proficiency in CRM platforms
- Production and staging experience preferred
- Scenic and décor experience preferred
- Rigging, electrical and exhibit experience preferred
- Highly skilled communicator
- Proven project management skills
- Problem solver mindset
- Strong time management skills
- Strong business communication, presentation and writing skills
- Exceptional relationship builder
Job Qualifications
- Bachelor’s degree in business or related field or equivalent experience
- Minimum of two years’ experience in a customer service facing role
- Prior sales experience in the hospitality industry preferred
- Proficiency in CRM platforms with ability to generate high-quality sales activity insights
- Experience in production and staging preferred
- Scenic and décor experience preferred
- Rigging, electrical and exhibit experience preferred
- Highly skilled communicator with exceptional interpersonal and relationship-building skills
- Proven project management skills with success in fast-paced environments
- Problem solver with strong organizational skills
- Strong business communication, presentation and writing skills
- Exceptional relationship builder internally and externally
Job Duties
- Serve as a sales subject matter expert and ambassador for the designated hotel sales team
- Generate and revise scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services
- Utilize the company’s proprietary sales process including prequalification of leads, quote generation, contract confirmations, pricing and service negotiations, follow-up
- Build a deep knowledge of Pinnacle Live’s products and offerings
- Provide hotel leads with necessary resources including layouts, renderings, visuals and product suggestions
- Enter all pertinent client information into Pinnacle Live’s CRM platform and develop and drive an individual sales strategy including funnel and sales activity reporting
- Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales
- Focus on building outstanding relationships, communication lines and trust within the hotel sales team and Pinnacle Live internal teams
- Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention and debrief meetings
- Deliver gold standard customer experiences throughout the sales process, event execution and post-event follow-up
- Manage accurate and timely billing of events and clients
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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