Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,640.00 - $68,640.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Our establishment is a distinguished hotel committed to delivering exceptional hospitality experiences through outstanding sales and service. As a key player in the hospitality industry, this hotel is focused on generating revenues and building lasting relationships with clients by offering superior accommodations and personalized services. Known for its vibrant atmosphere and strategic location, the hotel caters to both leisure and business guests, positioning itself as a preferred choice for events, conferences, and group bookings. Our hotel values proactive and innovative sales approaches, understanding that dynamic sales efforts are essential in the competitive hospitality market. We pride ourselves on fostering a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years of hotel sales experience
- Ability to negotiate, convince, sell and influence professionals and/or hotel guests
- Strong customer service skills and proper telephone etiquette
- Excellent communication skills
- Ability to work more than 50 hours per week with flexible shifts including weekends and holidays
- Willingness to travel as required
- Proficient with sales and customer relationship management systems
- Ability to maintain accurate records and submit reports timely
Job Qualifications
- High school diploma or equivalent
- 2 year college degree preferred
- Minimum of 3 years of hotel sales experience
- Ability to negotiate and influence professionals and hotel guests
- Strong customer service and communication skills
- Proficient in sales techniques and telephone etiquette
- Efficient, detail-oriented and a team player
- Familiarity with sales tracking systems such as Delphi Management System
- Capability to work flexible hours including weekends and holidays
- Good organizational and time management skills
Job Duties
- Solicit and manage market segment to achieve and exceed budgeted revenue goals
- Maintain and review revenue quotas bi-weekly
- Prospect all potential avenues for group and transit business
- Cultivate leads, establishing relationships and providing exceptional service to existing accounts
- Spend 80 percent of time on proactive direct client solicitation via telemarketing, outside sales calls, and tradeshows in search of new business
- Achieve and exceed personal sales goals
- Conduct site inspections and entertain qualified potential clients in accordance with company policies
- Participate in sales trips to key feeder markets and attend trade shows to promote the hotel
- Participate in industry and community organizations representing the sales opportunities for the property
- Greet and welcome groups contact upon arrival to the hotel as often as possible
- Maintain minimum weekly sales activities such as telemarketing calls, outside calls, on-site appointments
- Attend weekly sales meetings
- Maintain accurate and up-to-date records in Delphi Management System
- Complete daily traces and enter daily activities in Delphi
- Complete summary of weekly activities for reporting
- Provide updates about adopted hotels weekly
- Perform Lobby Lizard Ambassador duties once a week
- Perform MOD day as scheduled
- Analyze inquiry requirements and quote rates
- Execute prompt and courteous service to exceed guest expectations
- Complete all necessary correspondence to operating departments
- Embrace brand Stay Real guest service culture
- Work closely with Catering Services and Reservations to ensure contractual agreements are met
- Maintain professional relationships with customers to encourage repeat business
- Be involved in community chamber organizations to establish hotel brand presence
- Draft proposals, letters and contracts
- Plan and conduct pre and post event meetings
- Submit expense reports on schedule
- Maintain and use property’s email and telephone system appropriately
- Greet customers in a friendly and professional manner
- Comply with all emergency procedures and report unsafe conditions
- Maintain professional and friendly relationships with staff and guests
- Maintain work area in a neat and orderly fashion
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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