Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
annual bonuses
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Employee Discounts
Job Description
Great Wolf Lodge is a renowned hospitality company specializing in family-friendly resorts and indoor water parks across the United States and Canada. Known for providing memorable vacation experiences, Great Wolf Lodge combines a fun and relaxing atmosphere with exceptional guest services and a full range of amenities. As a leader in the hospitality industry, Great Wolf Lodge has built a strong reputation for engaging activities and comfortable accommodations that appeal to families and groups seeking a unique getaway destination. The company places a high value on service excellence, community involvement, and fostering a supportive workplace culture for all employees. This... Show More
Job Requirements
- bachelor's degree in hotel hospitality or related field or equivalent combination of education and experience
- minimum 4 years in sales with specific experience in hospitality event and conference sales
- demonstrated proficiency in Microsoft Office Suite
- successful completion of criminal background check and drug screen
- successful Department of Motor Vehicle check
- professional communication skills both verbal and written
Job Qualifications
- bachelor's degree in hotel hospitality or related field or equivalent combination of education and experience
- minimum 4 years in sales with specific experience in hospitality event and conference sales
- demonstrated proficiency in Microsoft Office Suite
- professional communication skills both verbal and written
- significant customer service experience
- strong problem solving and organizational skills
- attention to detail and ability to exceed quality standards
- enthusiastic and positive energy
- multi-tasking ability
Job Duties
- develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business targeting shoulder and off-peak groups
- increase market share through effective networking research and business development activities
- convert group and meeting inquiries to sales via fast response and exceptional sales skills
- represent Great Wolf at local and regional trade and travel shows to promote Groups brand and uncover new opportunities
- demonstrate strong account management including effective entry of all activities in CRM system tracing next steps pipeline management and setting future meetings
- build and maintain key client relationships generating repeat business and lifetime value
- prepare compelling group proposals sales materials and contracts resulting in sales wins
- deliver on assigned group room and catering sales goals contributing to overall financial success
- negotiate contracting terms including pricing for meeting room rental and audio visual
- submit weekly reports documenting sales activities converted business and pipeline progression
- create and update quarterly sales action plans outlining business development objectives and market segment strategy
- provide consultation and advice to clients on lodge facilities and services when proposing and contracting groups and events
- monitor room blocks and communicate with property personnel on group room pick-ups rooming lists
- investigate and resolve group complaints or conflicts including billing issues misplaced items reservations and contract discrepancies
- complete banquet event orders and resumes for clients and operations departments communicating specific needs contracted details and pricing
- provide detailed information on meeting-specific needs throughout the booking process from negotiation through departure
- enter accurate rooming lists routing information tax-exempt status and payment verification in company software
- maintain Posting Master account ledger by tracking all open accounts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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