Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Flexible
Benefits
401(k) matching
competitive salary
Dental Insurance
Employee Discounts
Flexible Schedule
free uniforms
Health Insurance
Opportunity for advancement
Paid Time Off
Training and Development
Vision Insurance
Wellness resources
Job Description
Thrive Venture Group is a dynamic and rapidly expanding franchisee and area developer headquartered in Cleveland, OH. Established in January 2023, Thrive Venture Group operates 32 Orangetheory Fitness studios across Arkansas, Ohio, and West Virginia. Their mission is to educate and empower individuals to be their best selves, supported by a passionate team led by franchisees who have been deeply involved with the Orangetheory Fitness brand since 2014. Thrive Venture Group maintains an active partnership with the corporate franchisor, known as "The Grove," and is recognized for piloting new initiatives and providing valuable feedback to enhance the entire network. This... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year experience in sales or customer service
- Ability to work flexible hours including weekends
- Strong interpersonal and communication skills
- Ability to handle multiple tasks and prioritize effectively
- Proficiency with technology and computer systems
- Reliable and self-motivated with a goal-oriented mindset
Job Qualifications
- Two years customer service experience preferred
- One to three years sales experience preferred
- Comfortable working with new technology, smart phones, and computers
- Must possess a growth mindset and a passion for helping others
- Strong work ethic with integrity and professional demeanor
- Excellent verbal and written communication skills
- Ability to multi-task and manage member questions or concerns
Job Duties
- Manages the lead funnel by following up with prospects, booking their first class, and providing an exceptional first-time guest experience
- Meets and exceeds key performance indicators by generating leads, booking appointments, and driving membership and pack sales
- Answers member questions promptly and resolves concerns appropriately
- Maintains brand compliance by following all operational systems and procedures and keeps the front desk organized
- Welcomes members by name and takes accurate class attendance
- Creates memorable member moments by celebrating birthdays, anniversaries, and personal milestones
- Stays informed about current promotions, fitness challenges, events, and corporate initiatives
- Works independently and takes ownership of their contribution to studio success
- Assists with maintaining studio cleanliness and organization
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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