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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,655.64 - $65,819.55
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Tuition Reimbursement
Opportunities for advancement
401(k)
Vision Insurance
Life insurance
Job Description
Concord Hospitality is a distinguished hospitality company dedicated to providing exceptional service and high-quality accommodations in the hotel industry. Renowned for its commitment to quality, integrity, community, profitability, and fun, Concord Hospitality operates a diverse portfolio of properties across North America. The company prides itself on cultivating an "Associate First" culture that emphasizes personal and professional development, work-life balance, diversity, and inclusion. Concord Hospitality invests in its associates through comprehensive training programs, career advancement opportunities, and competitive benefits packages. This supportive and dynamic environment fosters growth and teamwork, ensuring that each team member can contribute meaningfully to the company's enduring... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel sales or related customer service role preferred
- Ability to manage multiple accounts and prioritize tasks effectively
- Strong verbal and written communication skills
- Proficiency in using sales and event management software
- Capacity to attend customer functions as required
- Willingness to participate in training and development programs
- Ability to work full-time and comply with company policies
- Reliable and punctual with strong time management skills.
Job Qualifications
- Hotel experience preferred
- Proven ability in customer service and account management
- Strong communication and interpersonal skills
- Experience with sales forecasting and revenue management
- Proficiency with digital sales systems and tools
- Excellent organizational and time management skills
- Ability to work collaboratively and foster teamwork
- Demonstrated self-motivation and proactive planning
- Aptitude for learning hotel products and event management
- Commitment to professional growth and development.
Job Duties
- Provide the highest levels of customer service to internal partners and external clients
- Respond promptly and professionally to all communications representing Concord Hospitality
- Demonstrate excellent time management, self-motivation, and proactive planning with attention to detail
- Maintain existing accounts and diligently develop new business for the hotel
- Monitor and manage all pre-event, event, and post-event details including room blocks, meeting space, concessions, group history, contracts, event orders, and billing
- Attend customer functions as needed
- Collaborate with internal and external partners to forecast group rooms and food and beverage revenues to maximize hotel revenues
- Gain comprehensive knowledge of the hotel’s food and beverage products, pricing, presentation, function space, and audio-visual resources to ensure event success
- Consistently achieve sales activity and individual revenue goals including proactive and reactive calls, outside sales visits, tours, and appointments
- Utilize digital sales tools like CI/TY and conceptual sales call processes while understanding and implementing the hotel’s sales strategies
- Participate in internal meetings, conference calls, planning, training, and reporting
- Foster teamwork and an entrepreneurial spirit to achieve the team’s goals
- Advocate for personal career development and training opportunities
- Comply with company policies and management requests.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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