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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $26.07 - $32.59
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401K options
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company dedicated to delivering exceptional experiences to guests across a diverse portfolio of hotels. Known for its strong commitment to quality, integrity, community, profitability, and fun, Concord Hospitality has established itself as a leader in the hospitality industry by placing its associates at the heart of its operations. The company fosters an "Associate First" culture, ensuring that employees at all levels receive ample training, development opportunities, and support to grow both personally and professionally. With a deep emphasis on diversity, inclusion, and work-life balance, Concord Hospitality strives to be a great place to work... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years of sales experience, ideally within hospitality
- Strong communication and interpersonal skills
- Ability to manage multiple accounts and prioritize tasks efficiently
- Proficiency with sales software and technology tools
- Must be detail-oriented, organized, and able to work independently
- Willingness to attend events and work flexible hours as needed
- Commitment to providing excellent customer service
- Ability to forecast sales accurately and meet targets
- Compliance with company policies and procedures
Job Qualifications
- High school diploma or equivalent
- Proven experience in sales, preferably in the hospitality industry
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Proficiency in digital sales systems such as Delphi, CITY, and PMS
- Understanding of sales processes and marketing strategies
- Ability to work collaboratively in a team environment
- Demonstrated capability to achieve sales targets and handle multiple responsibilities
- Knowledge of food and beverage products and event management is an advantage
- Self-motivated with a proactive approach to planning and problem-solving
Job Duties
- Provide the highest levels of customer service to internal partners and external clients
- Respond promptly and professionally to all communications representing Concord Hospitality
- Demonstrate excellent time management, self-motivation, and proactive organizational skills with attention to detail
- Maintain existing assigned accounts and diligently develop new business for the hotel
- Monitor and manage all pre-event, event, and post-event details including room blocks, meeting spaces, special concessions, and billing
- Attend customer functions as needed
- Work with internal and external partners to accurately forecast group rooms and food and beverage revenues
- Gain knowledge of the hotel’s food and beverage products, pricing, presentation, function space, and audiovisual details
- Consistently achieve sales activity and revenue goals through calls, tours, and appointments
- Utilize digital sales systems and understand sales strategies to accomplish individual and team objectives
- Participate in meetings, training, and communications required for the position
- Foster teamwork and embody an entrepreneurial spirit to meet hotel goals
- Advocate for personal career development and training opportunities
- Comply with company policies and carry out management requests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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