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Job Overview
Compensation
Salary
Range $43,000.00 - $92,300.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Travel opportunities
Professional Development
Job Description
Marcus Hotels and Resorts is a premier hospitality company known for its commitment to exceptional guest experiences and excellent service standards. Operating a portfolio of hotels that cater to a variety of travelers, including business guests and event organizers, Marcus Hotels and Resorts continuously aims to be a leader in the hotel industry by offering quality accommodations, superior amenities, and professional services that exceed customer expectations. This company values integrity, professionalism, and innovation, reflecting these principles in its workforce and operations to maintain its reputation and drive growth within the competitive hospitality market. Marcus Hotels and Resorts is an employer... Show More
Job Requirements
- High school diploma or equivalent required
- Four-year college degree preferred
- Prior sales experience preferred
- Basic mathematical skills
- Flexibility to work varying schedules
- Ability to handle guest and employee concerns effectively
- Excellent interpersonal, listening and communication skills
- Ability to sit, stand and move throughout to perform essential job functions
- High degree of accuracy and detail orientation
- Prompt response to requests for information on hotel facilities and menus
- Ability to conduct hotel tours
- Hearing and visual ability to detect emergency situations
- Ability to access and input information accurately
- Knowledge of Microsoft Word and Excel
- Knowledge of Marriott systems preferred
- Excellent telephone etiquette
- Professional appearance and demeanor
- Strong knowledge of market segments
- Excellent analytical and mathematical skills
- Ability to travel
- Reliable transportation for outside sales calls
- Ability to meet financial and sales goals
Job Qualifications
- High school diploma or equivalent required, four-year college degree preferred, however, any combination of education and training within hotel sales and/or event planning may also be considered
- Prior sales experience preferred
- Basic mathematical skills that allow for calculation of room blocks, function costs and estimated checks
- Ability to effectively handle guest and employee concerns in a friendly and positive manner
- Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
- High degree of accuracy and detail orientation
- Promptly respond to requests for information on hotel facilities and menus
- Conduct tours of the hotel to include ballrooms, meeting space, guest rooms, food and beverage outlets and public space and meet with clients as needed
- Hearing and visual ability to observe and detect signs of emergency situations
- Ability to access and accurately input information
- Thorough knowledge of Microsoft Word and Excel is required, knowledge of Marriott systems including CI/TY is preferred
- Must have excellent telephone etiquette skills
- Must be able to represent the company in a professional, well-groomed and courteous manner
- Strong knowledge of market segments
- Excellent analytical skills
- Mathematical skills that allow for calculation of room blocks, average rates, budgets, and forecast information
- Ability to travel
- Reliable transportation required for outside sales calls
- Ability to meet departmental/hotel financial and sales objectives
Job Duties
- Account prospecting, solicitation, and development via telephone, personal contact, outside calls, correspondence, email and other means of communication
- Conduct hotel site inspections, entertain both in house and off property, and maintain thorough follow up methods
- Represent hotel at trade shows, civic/business functions, industry-related associations, and other events to promote the hotel and/or the city
- Prepare and present proposals and contracts both written and verbal in a prompt, accurate, profitable, pleasant and professional manner
- Attend meetings including, but not limited to, pre-convention, business review, management, departmental and any other meetings deemed necessary to your position
- Handle account details and coordinate final arrangements
- Responsible for a monetary goal to be mutually agreed upon by the Director of Sales and Marketing, General Manager and the Vice President of Sales and Marketing/Revenue Generation
- Communication of all special needs and changes to the staff responsible for ensuring completion of requirements
- Know the function space and how it works in detail along with appropriate set ups and turn times
- Ensure guest satisfaction by follow up after event with thank you letter and comment card effectively and accurately communicate over the phone and take correct messages
- Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures
- Perform all other related duties and special projects as requested and/or assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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