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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Rotating Shifts
Benefits
401(k)
Employee assistance program
Disability insurance
Life insurance
Health Insurance
Paid Time Off
Job Description
Driftwood Hospitality Management is a distinguished leader in the hospitality industry, recognized for its fully integrated approach to managing hospitality services with an unwavering commitment to outstanding client service. The company culture at Driftwood is designed to empower associates to take initiative, be proactive, and contribute significantly to the success of their respective properties by implementing well-defined strategies and objectives. Known for assembling the best talent within the hospitality realm, Driftwood Hospitality Management prides itself on a team comprised of the most skilled employees, across all positions and hotel properties. This environment fosters not just individual growth but promotes a... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 3 years of progressive sales experience
- Previous hospitality industry experience preferred
- Demonstrated ability to meet or exceed revenue goals
- Strong negotiation and sales skills
- Proficient in Microsoft Office and hotel management software
- Ability to work varied shifts including weekends and holidays
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proven ability to build and maintain customer relationships
- Ability to travel locally for client meetings and site inspections
- Physical ability to walk, stand, sit frequently and lift up to 10 pounds
Job Qualifications
- Must have 3+ years of progressive sales experience
- Previous experience in the hospitality industry preferred
- Experience selling luxury brands and experiential services preferred
- Aggressive negotiating skills and creative selling abilities
- Proficient in Microsoft Office
- Knowledge of hospitality systems such as Delphi and Delphi Diagrams
- Strong customer development and relationship management skills
- Knowledge of menu planning, food presentation, banquet and event service operations
- Ability to manage guest room and meeting space inventories
- Knowledge of AV products and services
- Understanding of contract management and legalities
- Financial management skills including P&L understanding, budgeting, forecasting, and scheduling
- Strong verbal, listening, and writing communication skills
- Excellent problem-solving skills
- Strong customer and associate relation skills
- Strong presentation and platform skills
- Strong organizational skills
- Effective decision-making skills
- Ability to conduct research on the Internet and aggressive prospecting
- Strong closing and persuasion skills
Job Duties
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing
- Identifies revenue opportunities for the hotels based on the event profile
- Meets and exceeds individual revenue goals
- Effectively manages customer budgets to maximize revenue and meet customer needs
- Identifies opportunities to up-sell products and services throughout the sales process
- Builds and strengthens relationships with existing and new customers including sales calls, entertainment, and FAM trips
- Conducts customer site inspections
- Excels at proactive selling by targeting key accounts, markets, or segments
- Responds to incoming inquiries within their market segment within 4 hours
- Closes the best opportunities for the hotel based on market conditions and hotel needs
- Accurately forecasts group sleeping rooms and revenue prior to turnover and supports the process thereafter
- Creates sales contracts as required
- Ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships
- Coordinates and communicates verbally and in writing with customers regarding event details
- Makes presence known during events and collaborates with Convention Services
- Displays leadership in guest hospitality ensuring consistent high-level service
- Interacts with guests to obtain feedback and handles complaints
- Reviews Guest Service Results and participates in corrective action plans
- Demonstrates commitment to company operating principles
- Holds self and others accountable for achieving results
- Addresses conflict timely
- Contributes to team results and deals effectively with change
- Treats people fairly with dignity and respect
- Uses sales resources and support staff effectively
- Approaches work with urgency and purpose
- Allocates time and resources effectively
- Overcomes obstacles to accomplish objectives
- Actively pursues self-development and explains rationale to help employees improve skills
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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