Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished leader in the hospitality industry, recognized for its fully integrated approach to delivering exceptional hospitality services. Renowned for fostering a company culture that empowers associates to take initiative, be proactive, and contribute meaningfully to the success of their properties, Driftwood stands out as a workplace where every employee, position, and hotel is valued for their talents and contributions. The company prides itself on its commitment to outstanding client service and emphasizes clear strategies and objectives to drive business success.
As a prominent hospitality management firm, Driftwood Hospitality Management operates a diverse portfolio ... Show More
As a prominent hospitality management firm, Driftwood Hospitality Management operates a diverse portfolio ... Show More
Job Requirements
- Bachelor’s degree or equivalent experience preferred
- minimum three years of progressive sales experience
- strong communication skills
- proficiency in Microsoft Office and hotel management software
- ability to work flexible hours including evenings and weekends
- ability to lift up to ten pounds
- valid driver’s license
- willingness to pursue continuous learning and development
- ability to manage multiple priorities
- excellent negotiation and customer service skills
Job Qualifications
- Must have three or more years of progressive sales experience
- previous hospitality industry experience preferred
- experience selling luxury brands and experiential services preferred
- strong negotiating and creative selling abilities
- proficiency with Microsoft Office
- knowledge of Delphi and Delphi Diagrams systems
- ability to conduct internet research
- ability to meet weekly prospecting and soliciting goals
- skills to up-sell products and services effectively
- knowledge of menu planning, food presentation, banquet and event service operations
- ability to manage guest room and meeting space inventories
- strong customer development and relationship management skills
- understanding of hotel operations and impact on sales
- knowledge of AV products and services
- knowledge of contract management and legalities
- financial management skills including P&L understanding, budgeting, forecasting, and scheduling
- strong verbal, listening, and writing communication skills
- excellent problem solving and decision making skills
- strong customer and associate relation skills
- strong presentation and persuasion skills
- strong organizational skills
- effective closing skills
Job Duties
- Build department top line revenue by adhering to sales strategy guidelines
- identify revenue opportunities based on event profiles
- meet and exceed individual revenue goals
- manage customer budgets to maximize revenue and meet needs
- up-sell products and services throughout the sales process
- build and strengthen relationships with existing and new customers
- conduct customer site inspections
- proactively solicit and target key accounts or markets
- respond to incoming inquiries within four hours
- close business opportunities based on market conditions
- accurately forecast group sleeping rooms and revenue
- create sales contracts as required
- comprehend budgets and assist in financial management
- ensure high level of customer satisfaction
- coordinate and communicate event details with customers
- greet customers during events and hand-off to Convention Services
- solve problems during events
- demonstrate leadership in guest hospitality
- interact with guests for feedback and handle complaints
- review guest service results and implement corrective actions
- use hotel systems to manage customer information
- demonstrate commitment to company operating principles
- hold self and others accountable
- address conflicts timely
- contribute to team results
- manage work execution and resources
- pursue self-development and talent generation
- adhere to policies and procedures
- allocate time and resources effectively
- make decisions and commit to actions
- foster positive work relationships
- treat people fairly with respect
- demonstrate business ethics and integrity
- actively pursue learning and share best practices
- perform job procedural requirements
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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