Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
annual bonuses
Job Description
Great Wolf is a renowned hospitality company known for its family-focused resorts and lodges across North America. The company specializes in delivering immersive and memorable experiences for families through a combination of indoor water parks, themed accommodations, and engaging entertainment activities. Great Wolf Lodges are strategically located in prime destinations to provide guests with a unique blend of relaxation, adventure, and exceptional service. The brand's commitment to quality and customer satisfaction has positioned it as a leader in the hospitality and resort industry, continuously expanding and innovating to meet the evolving needs of its guests.
The Sales Manager ... Show More
The Sales Manager ... Show More
Job Requirements
- Successful completion of criminal background check and drug screen
- Successful Department of Motor Vehicle check
- Able to lift up to 20lbs
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
Job Qualifications
- Bachelor’s degree in hotel/hospitality or related field, or equivalent combination of education/experience
- Minimum 4 years in sales with specific experience in hospitality event/conference sales
- Demonstrated proficiency in Microsoft Office Suite
- Professional communication skills both verbal and written
Job Duties
- Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business, specifically targeting shoulder and off-peak groups
- Increase market share through effective networking, research and business development activities in order to target, solicit and win new business
- Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client service
- Represent Great Wolf at local and regional trade and travel shows in accordance with Lodge strategy to promote Groups brand and uncover new opportunities
- Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings
- Build and maintain key client relationships, generating repeat business and lifetime value
- Prepare compelling group proposals, sales materials and contracts that result in sales wins
- Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge
- Exercise appropriate authority to skillfully negotiate contracting terms including, but not limited to, pricing for meeting room rental and audio visual
- Submit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progression
- Create and update quarterly sales action plans outlining business development objectives and market segment strategy
- Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
- Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
- Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
- Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
- Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
- Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
- Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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