Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a reputable and dynamic hospitality management company known for its comprehensive, integrated approach to hotel and hospitality services. With a strong commitment to outstanding client service, the company prides itself on fostering a culture that empowers associates to take initiative, be proactive, and contribute meaningfully to their property's success. Driftwood Hospitality Management employs some of the best talents in the hospitality industry, emphasizing teamwork, excellence, and strategic growth across every position and hotel it manages. Located at the Jacksonville Crowne Plaza in Jacksonville, Florida, this company offers associates the opportunity to work in a professional environment... Show More
Job Requirements
- education level meeting minimum job standards
- minimum 3 years progressive sales experience
- previous hospitality industry experience preferred
- ability to work full time with flexible shifts
- proficiency in relevant software and hotel management systems
- strong communication and interpersonal skills
- ability to manage multiple priorities
- reliable transportation to Jacksonville Crowne Plaza
- physical ability to perform frequent walking standing sitting lifting up to 10 pounds
- commitment to diversity and inclusion principles
- ability to work in a fast-paced environment
- valid work authorization
- willingness to pursue professional development
Job Qualifications
- must have 3+ years of progressive sales experience
- previous experience in the hospitality industry preferred
- experience selling luxury brands and experiential services preferred
- aggressive negotiating skills and creative selling abilities
- proficient in Microsoft Office
- knowledge of Delphi and Delphi Diagrams
- ability to conduct door-to-door sales
- research skills on the internet
- weekly prospecting and soliciting goals
- ability to uncover new customers
- effective sales skills to up-sell products and services
- knowledge of menu planning food presentation banquet and event operations
- ability to manage guest room and meeting space inventories
- strong customer development and relationship management skills
- knowledge of overall hotel operations as they affect department
- knowledge of AV products and services
- knowledge of contract management and legalities
- financial management skills including understanding of P&L statements operating budgets forecasting and scheduling
- strong verbal listening and writing communication skills
- strong problem-solving skills
- strong customer and associate relation skills
- strong presentation and platform skills
- strong organization skills
- strong closing skills
- strong persuasion skills
- ability to use standard software applications and hotel systems
- effective decision making skills
Job Duties
- builds the department top line revenue by adhering to sales strategy guidelines set forth by the director of sales and marketing
- identifies revenue opportunities for the hotels based on the event profile
- meets and exceeds individual revenue goals
- effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process
- exceeds company minimum standards with the sales process and acts as a mentor for others within this area
- understands the overall market in which they sell including competitors’ strengths and weaknesses economic trends supply and demand
- builds and strengthens relationships with existing and new customers including sales calls entertainment and familiarization trips
- conducts customer site inspections
- excels at proactive selling targeting key accounts markets or segments with heavy emphasis on proactive solicitation and account saturation
- responds to incoming inquiries within their market segment within 4 hours
- closes the best opportunities for the hotel based on market conditions and hotel’s needs
- accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover
- creates sales contracts as required
- comprehends budgets as needed to assist in the financial management of department
- ensures a high level of customer satisfaction and builds long term mutually beneficial customer relationships
- coordinates and communicates verbally and in writing with customers regarding event details and follows up post-event
- greets customers during the event phase and coordinates with convention services for execution
- displays leadership in guest hospitality ensuring consistent service throughout all phases of hotel events
- interacts with guests to obtain feedback and address problems
- reviews guest service results and implements corrective action plans
- adheres to all standards policies and procedures
- effectively uses sales resources and administrative support staff
- pursues self-development and actively identifies talent within the organization
- treats people fairly with dignity and respect
- listens and responds to others
- makes decisions and commits to a course of action with available information
- shares learning to enhance business growth
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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