Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Flexible
Benefits
401(k) matching
competitive salary
Dental Insurance
Employee Discounts
Flexible Schedule
free uniforms
Health Insurance
Opportunity for advancement
Paid Time Off
Training & development
Vision Insurance
Wellness resources
Job Description
Thrive Venture Group, headquartered in Cleveland, OH, is a dynamic and growing franchise operator with a strong presence in the fitness industry through its ownership and management of 32 Orangetheory Fitness studios across Arkansas, Ohio, and West Virginia. Since its founding in January 2023, Thrive Venture Group has built a reputation for fostering a passionate, energetic, and community-driven culture focused on empowering people to be their best selves. This organization benefits from an active partnership with Orangetheory Fitness Corporate, often serving as a pilot site for new brand initiatives and contributing valuable feedback to strengthen the overall franchise network. Thrive's... Show More
Job Requirements
- High school diploma or equivalent
- Two years of customer service experience preferred
- One to three years of sales experience preferred
- Ability to use technology including smartphones and computers
- Strong interpersonal and communication skills
- Growth mindset with passion for helping others
- Ability to work independently and as part of a team
- Professional demeanor and integrity
- Ability to manage multiple tasks and address member concerns effectively
Job Qualifications
- Two years customer service experience preferred
- One to three years sales experience preferred
- Comfortable using new technology, smartphones, and computers
- Must possess a growth mindset and a passion for helping others
- Strong work ethic and operate with integrity
- Maintain a professional demeanor
- Excellent verbal and written communication skills
- Ability to multi-task and manage member questions or concerns
Job Duties
- Manages the lead funnel by following up with prospects, booking their first class, and providing an exceptional first-time guest experience
- Provides membership details based on Group Fitness Coaches' prescription
- Meet and exceed Key Performance Indicators including generating leads, booking appointments, membership/pack sales, and additional revenue drivers
- Answer member questions in a timely manner and navigate any concerns appropriately
- Maintains brand compliance through following all OTF systems and procedures
- Keeps the front desk organized and prioritizes tasks throughout their shift
- Welcome members by name and take accurate class attendance
- Create memorable member moments daily through celebrating birthdays, anniversaries, and milestones
- Be well informed on all studio happenings, current promotions, fitness challenges, events, and corporate initiatives
- Work independently and take ownership of individual contribution to studio success
- Assist with keeping the studio clean and organized
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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