Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Employee wellness programs
Job Description
Highgate Hotels is a renowned real estate investment and hospitality management company with over 30 years of industry expertise and a portfolio exceeding $15 billion in assets under management. The company operates more than 400 hotels across North America, Europe, the Caribbean, and Latin America, specializing in developing a diverse range of bespoke lifestyle hotel brands, legacy brands, and independent resorts. Highgate is known for its commitment to innovation and excellence, embracing contemporary programming and digital technologies to drive superior market performance. The company leverages advanced revenue management tools to anticipate market trends and maximize asset value, making it a... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Skilled in Windows, spreadsheets, and word processing
- Ability to work long hours as required
- Ability to lift up to 20 pounds occasionally
- Effective verbal and written communication
- Ability to multitask and prioritize
- Attend all required meetings and trainings
- Maintain regular attendance per company standards
- High standards of personal appearance and grooming
- Compliance with company policies and safety regulations
- Problem-solving and confidentiality maintenance
- Flexible to participate in M.O.D. and Saturday coverage
- Ability to develop networking opportunities
- Perform other duties as assigned
- Must be service-oriented and courteous.
Job Qualifications
- College course work in related field helpful
- Experience in hotel or related field preferred
- High School diploma or equivalent required
- Skilled in Windows, company-approved spreadsheets and word processing
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented manner
- Ability to listen, understand, and clarify concerns
- Familiar with sales policies and selling techniques
- Attend all company required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain high personal appearance and grooming standards
- Comply with company standards and regulations
- Problem-solving skills and confidentiality maintenance
- Ability to understand and evaluate complex information.
Job Duties
- Attend daily Highgate Hotel Business Review (HHBR) meeting
- Develop a full working knowledge of hotel operations including Food and Beverage, Guest Services and Reservations
- Adhere to company sales policies and ensure sales team compliance
- Meet or exceed set sales goals
- Operate the Sales Department within established sales expense budget
- Participate in required M.O.D. and Saturday office coverage
- Initiate and follow up on sales leads
- Maintain an active sales solicitation program
- Monitor production of top accounts and evaluate market trends
- Regularly contact existing accounts per Account Coverage Program
- Meet or exceed sales solicitation call goals
- Entertain clients with lunches, tours, and site inspections
- Assist in implementing special sales promotions
- Prepare required sales reports timely
- Conduct professional site inspections with clients highlighting key property features
- Manage business using computerized sales management systems
- Meet and greet onsite contacts
- Abide by Prime Selling Time (PST)
- Develop networking through community and professional associations
- Review meeting planner evaluations with Director of Sales
- Handle inquiries as part of Inquiry Day Program.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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