Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,300.00 - $55,545.00
Work Schedule
Standard Hours
Flexible
On-call
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Paid holidays
Employee assistance program
Flexible remote work schedule
401(K) retirement savings program
Life insurance
Family leave
125 cafeteria plan
Show tickets discount
Concession discounts
Job Description
Starlight Theatre Association of Kansas City stands as the city’s oldest and largest outdoor performing arts venue, known for its rich cultural significance and commitment to community engagement. With an operating budget exceeding 20 million dollars annually, Starlight supports a robust year-round staff of over 45 full-time employees, complemented by hundreds of seasonal team members and volunteers. This historic and iconic venue serves as a cultural cornerstone for Kansas City, presenting a vibrant schedule of approximately 100 events annually that includes Broadway musicals, concerts, special events, and community programming. Each year, these events collectively attract hundreds of thousands of guests,... Show More
Job Requirements
- Bachelor's degree in sales, business, marketing, arts management, or related field and/or 3 plus years in customer service and/or sales management, preferably in the performing arts
- Ability to work a traditional on-site Monday through Friday schedule with availability for nights and weekends as needed
- Strong communication skills
- Experience with CRM platforms
- Ability to analyze data and prepare performance reports
- Leadership skills to supervise sales team
- Proactive sales mindset and strategic thinking
Job Qualifications
- Bachelor's degree in sales, business, marketing, arts management, or related field and/or 3 plus years in customer service and/or sales management, preferably in the performing arts
- Strong communication skills
- Guest-first approach
- Strategic but approachable leadership style
- Ability to balance multiple initiatives
- Develop and manage relationships with care and efficiency
- Leverage data to drive decisions
- Proficiency in CRM platforms
Job Duties
- Establish and execute comprehensive sales tactics to achieve revenue and utilization targets in all areas
- Lead the design and execution of inside sales campaigns, managing outbound call strategies aimed at past buyers and new prospects for both individual and group purchases
- Closely monitor performance activity, analyze trends, and prepare regular reports that inform leadership decision-making
- Supervise sales team on outbound calling campaign, scripting and escalation needs
- Develop annual strategic marketing plan for group sales, including matrix to target new leads and track efforts
- Manage more than 150 groups per season from initial proposal to close-of-sale, seating, collection of payment and delivery of tickets
- Generate leads through web promotions, direct mail, networking opportunities, and sales calls
- Create and manage all online group promotional codes including internal set-up and external communications
- Hire and manage the group sales intern each summer, playing a key role in mentoring the intern
- Book Spotlight Stage performances, gather contracts, facilitate ticket sales for performers and families, and coordinate day-of logistics including group tickets, volunteer support, parking, and sound
- Coordinate across departments to ensure sales strategies align with programming, marketing, guest services, and operations
- Represent Starlight externally at community and industry functions, serving as both a sales ambassador and relationship builder
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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