Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.85 - $37.98
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Performance bonus
Professional Development
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering an inclusive and diverse workplace culture. Marriott Hotels, part of Marriott International’s extensive portfolio, exemplifies the brand’s dedication to elevating the art of hospitality through innovation, quality service, and a focus on the comfort of guests worldwide. Located at the Dallas/Plano Marriott at Legacy Town Center in Plano, Texas, this property offers a dynamic and vibrant environment where associates are empowered to excel and contribute to a world-class guest experience. The hotel’s strategic location and well-appointed facilities serve... Show More
Job Requirements
- high school diploma or GED
- 2 years experience in sales, marketing, guest services, front desk, or related professional area
- knowledge of hotel sales processes and group booking parameters
- excellent communication skills
- ability to work collaboratively with various departments
- strong organizational skills
- ability to handle customer inquiries and lead requests
- experience in up-selling and revenue maximization
- ability to manage operational tasks related to contracts and proposals
Job Qualifications
- high school diploma or GED or 2-year degree in Business Administration, Marketing, or Hotel and Restaurant Management
- 2 years experience in sales, marketing, guest services, front desk, or related professional area
- group sales experience preferred
- strong communication and interpersonal skills
- ability to collaborate with multiple teams
- knowledge of hospitality industry and resort amenities
- proficiency with sales and booking software
- customer service orientation
- ability to manage multiple priorities
- problem-solving skills
Job Duties
- Handle customer inquiries and lead requests for local group bookings within established sales parameters
- refer business outside parameters to sales associates
- collaborate with other sales channels to coordinate complementary sales efforts
- work with hotel attractions and outlets to book group business opportunities
- leverage knowledge of hotel amenities to close sales
- verify business booked is within hotel guidelines
- assist in selling and implementing group sales promotions
- close sales opportunities based on market conditions
- execute operational tasks such as proposal generation and contract creation
- actively up-sell to maximize revenue
- conduct site inspections as needed
- utilize company marketing initiatives to close deals
- implement process improvements
- coordinate with sales support staff to meet revenue goals
- set clear expectations for customers
- attend meetings to understand group needs and obtain feedback
- provide complete turnover to Event Management and Local Social Management
- ensure smooth handoff between sales and operations
- monitor resolution of guest issues
- process business correspondence
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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