Sales Development Specialist - Commercial Flooring, Denver
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,500.00 - $73,000.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability Coverage
Tuition Reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental leave
401k
retirement plans
Product discounts
Adoption assistance
Job Description
Shaw Contract is a global design leader specializing in commercial flooring solutions that cater to some of the world's most creative and innovative environments. With a rich portfolio of sustainable products, Shaw Contract serves diverse markets including workplace, healthcare, hospitality, education, and multi-family residential spaces. The company prides itself on supporting the environments where people work, learn, live, play, and heal by providing high-quality, sustainable flooring that meets both aesthetic and functional demands. Recognized for its commitment to excellence and innovation, Shaw Contract is part of Shaw Industries, a reputable organization dedicated to advancing industry standards and driving sustainable practices.\n\nThe... Show More
Job Requirements
- Previous commercial support experience required
- High school education or equivalent required
- Ability to learn Salesforce and other Shaw systems required
- Must have strong communication and interpersonal skills
- Ability to work independently in a remote setting
- Proficiency in conducting market research and managing prospect lists
- Must be organized and detail oriented
- Ability to collaborate with multiple teams and manage priorities
- Must be proactive and have a positive attitude
- Willingness to learn and adapt to new technologies and processes
Job Qualifications
- Previous commercial support experience required
- High school education or equivalent required
- Ability to learn Salesforce and other Shaw systems required
- Preferred candidates live in the Denver metro area
- Familiarity with Salesforce preferred
- Design background is a plus
Job Duties
- Provide Salesforce training for new Account Managers and internal partners
- Generate comprehensive CSI reports, including revenue analysis and visualizations
- Troubleshoot and resolve issues within CSI system and maintain data integrity
- Manage email accounts and monitor Salesforce notifications for absent Account Managers
- Collaborate with marketing to create newsletters, email blasts, and promotional items
- Support sales initiatives with business plans and promotional incentives
- Manage dealer price lists and ensure accurate data input
- Maintain accuracy and troubleshoot SFDC data
- Serve as backup for Account Managers during leave or absence
- Partner with Customer Service for new customer onboarding in Salesforce
- Manage pricing, product inquiries, and identify selling opportunities
- Provide claims management and resolve customer issues
- Recommend replacement products based on customer needs
- Act as liaison between customers and company for issue resolution
- Organize and coordinate Lunch & Learn promotional events
- Conduct market and contact research to identify prospects
- Create and manage prospect lists and document customer insights
- Log leads and update project status within territory
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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