Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Discounts on resort services
Job Description
Rivers Casino & Resort is a premier hospitality and entertainment destination known for its vibrant casino, luxurious accommodations, and exceptional event facilities. Nestled in a dynamic environment, the resort offers comprehensive gaming, dining, and entertainment options, making it a favored choice for both leisure and business travelers. The establishment prides itself on delivering unparalleled guest experiences, supported by a dedicated and professional team committed to excellence. This workplace fosters a collaborative environment where team members work together to enhance customer satisfaction and operational efficiency. The company culture emphasizes mutual respect, continuous improvement, and a strong sense of camaraderie among all... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in sales coordination or hospitality administration preferred
- proficiency in Microsoft Office suite
- strong organizational skills
- excellent communication abilities
- ability to work flexible hours including nights, weekends and holidays
- capability to lift up to 25 pounds occasionally
- ability to sit for extended periods and view computer screens
- willing to comply with licensing requirements and pass pre-employment screenings
Job Qualifications
- Outstanding interpersonal communication skills
- experience with Microsoft Office programs including Word, Excel, and PowerPoint
- detail oriented and organized
- excellent verbal and written communication skills
- ability to work under pressure
- cooperative, helpful, and friendly nature
- neat and professional appearance
- ability to communicate effectively with team members and guests
- being a team player
- ability to fulfill the pre-employment process
- flexible with working shifts and days including holidays
- ability to obtain and maintain necessary licensing
Job Duties
- Cooperating and communicating with team members in all departments
- projecting a positive and helpful attitude
- accepting direction from supervisor and benefiting from constructive criticism
- contributing to the organization’s success by completing duties with enthusiasm
- assisting new team members to adjust to their environment
- reporting for work on time and showing flexibility with hours
- suggesting ideas for improvements
- complying with company and departmental policies
- maintaining a hazard-free workplace
- informing supervisor of relevant information and irregularities
- performing job duties proficiently and accurately
- adhering to work schedule
- cooperating during investigations
- maintaining an orderly and clean workspace
- maintaining safety awareness and reporting accidents
- performing additional assigned duties
- representing sales in Director’s absence
- participating in off-property events
- conducting site tours of the casino, event center, and hotel
- upselling menus and coordinating with chefs and managers
- proficiently entering BEO and contract data
- attending weekly BEO meetings
- standardizing procedures and forms
- coordinating group events at the resort
- maintaining contract files and group histories
- coordinating follow-up activities and set-up needs
- updating Director on group status
- liaising with various departments
- communicating bookings information
- managing bookings and payment processes
- ensuring accurate bookings and communication
- coordinating special requests
- developing and proactively meeting goals
- maintaining office organization
- addressing guest complaints
- working flexible hours including nights, weekends, and holidays
- completing non-routine clerical functions
- maintaining departmental records
- demonstrating safety and accident prevention measures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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